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“My debt account was hacked and I was having multiple debts taken from my account within minutes.. I went to my local branch, (Iron Ridge) and Susie and John were WONDERFUL. Susie went over and beyond to help solve my problem.I give this branch a ☆☆☆☆☆+ for there knowledge, compassion and prompt service....”
“The staff at the Brownsville branch is so helpful and kind. Each one always has a smile and a warm greeting when I come. Betsy, especially, is top notch and always available to answer questions or wish me a good day. This is a great bank to be associated with…kind of like family!”
“I am so glad John is back at the Mayville location! Between him and Tracy in Mortgage Dept, is why I bank with Horicon Bank. Customer service is all any physical business has to separate themselves from each other and other online businesses. When customer service is lost, so is my business Keep up the great work! .”
“The ladies of the bank are always super friendly . They are helpful and very knowledgeable. I also do my businesses banking with them because of who they are ! Here to stay !!”
“I worked with TSB Bank for my home loan and couldn't be happier with the way they handled it. As a result I moved all of my banking accounts to them. TSB still has the feel of a home town bank where they know you when you walk in the door. Great place.”
“I have always had a good experience here! Sarah and Susan specifically are both fantastic. Sarah helped my husband and I get a bunch of things sorted. She’s very knowledgeable, kind and patient. We’re grateful to have a branch so close to us! I would definitely recommend banking here.”
“Customer Service is excellent, but as others have echoed in past reviews, there is fees for just about everything. Also drive thru hours open at 8:30 am, not 8 am.”
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“I can’t say enough good things about Ryan at MSB. He was an incredible help during one of the most difficult times in my life — working through my father’s finances after his passing. Ryan was not only knowledgeable and efficient, but also kind, patient, and understanding throughout the entire process.
It’s rare to come across someone who genuinely cares and goes above and beyond like he did. I’m truly grateful for his help and would highly recommend MSB to anyone looking for a great bank with a personal touch!”