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“Always greeted when I come in, offered a cup of coffee and service with a smile and asked if there was anything else they could do for me. Other banks could take a lesson from 59 on how to treat customers”
“Bank Five Nine-Glendale is a wonderful place to bank. The staff is friendly and helpful. Customer service is excellent. The lobby area is always clean. I truly feel like a valued customer.”
“I have banked here for 20 years. It has always been a pleasant and professional experience. I have applied for and received multiple loans over the years and it has always been an easy and wonderful process. Gracie has been a wonderful teller and has become such great friend to me and my family. We absolutely love her. The mobile app makes banking very convenient as it is easy to navigate and has never malfunctioned on me. Truly banking at my fingertips. I wouldn't even consider banking anywhere else.”
“I believe one of the managers assisted me. He was most helpful and made sure I had what I needed for my trip. He also added a note to my account of my travel dates. The branch was clean and no waiting on assistance.”
“As always, whether in the drive through or inside, my experience at Bank Five Nine in Germantown is a wonderful experience. Everyone is so helpful and friendly. I always leave feeling well cared for and appreciated.”
“Cannot recommend Steve Oertel strongly enough. We started off with an auto refinance and then unexpectedly had to consider a home equity loan. He always responds to my emails in a timely manner genuinely educating me on any questions I have without making me feel less than. Because of him, I feel less financial stress in these strange economic times. I have recommended several of my own clients to him and Focus Credit union for financial guidance.”
“Last week I wrote a negative review about the customer service at the Home Office. I was referring to the corporate office. The customer service at the local Mequon Branch is terrific. They are responsive and very helpful. I will never call their 888 number again.”
“Wow it's been a long while since I've been to a bank. This was a swift and easy experience as far as bank visits go. I had to deposit a check and my phone app for some reason kept giving me an error, so I decided to go in and do it the old fashioned way. It's all street parking here, but there always seems to be plenty of it in this area. My son and I parked up and were in and out within five minutes. We were called up to the desk by an employee who was certainly mundane about being there, but he got the job done. I like how easily they can look you up now - just inserting your BMO debit card into the reader at the desk. This location could probably use a facelift, as it still has all the old-school bank furniture and decor. But apart from that, it's just your straight forward BMO. I wouldn't hesitate to return for future bank needs.”
8:30AM - 5PM
1555 W Mequon Rd, Mequon
Banks
“I ordered replacement checks and the checks never made it to by house. I tried to work with both customer service and this bank branch to get replacement checks expediated to my house. I would think that since I am a customer of the bank that they would be willing, in this day of potential fraudulent activity, that they would want to help me get my checks. They were very unwilling to budge and wanted to charge me for the expediated request. I did nothing wrong and this "Friendly" bank was not willing to make an accommodation to keep my business tells me a lot about the company.I am upgrading my response to 4 stars as the Branch called me the next day and made me whole. I give them credit for taking the next step and helping me out. The replacement checks have been received and I am all good.”
“I am surprised to hear these reviews. I have had only good experiences at this branch. When I have called ahead of time and scheduled an appointment for anything such as opening a CD, they had the paperwork all filled out and it tooks seconds to sign. When I came in without an appointment, they offered to send me paperwork to sign at home. The tellers have always been efficient both inside and at the drive through.”
“My elderly mom banks at the Grafton location and I have assisted her on multiple trips to take care of her banking needs. Every employee I have come into contact with has been nothing but helpful and kind. On our last visit it was for a problem she was having enrolling in Zelle after the system change. The tellers very willingly and cheerfully tried to solve her problem and when they were unsuccessful they passed us along to Keri, one of the personal bankers. She also had difficulty solving the issue, BUT... she persisted and contacted the tech people who guided her and did their magic and she was able to get my mom's account back in working order again. Keri was super sweet the entire time and we were there a long time. We never felt that we were a thorn in her side. It is refreshing to come across true customer service these days where it rarely exists anymore. My mom even received a personal, handwritten thank you note from Keri!! Wow, who does that these days!?! Thank you, Keri and Bank Five Nine for keeping the personal connection in your business.”
“We have been with this bank for 25 years THE group of people at this branch are so helpful and always professional, Ericka,Tarvinder,Nick and Arlyn Last week our accounts, credit cards were hacked I was a mess Tarvinder called the bank put a freeze on our accounts and worked with security department and helped with canceling our cards and making sure our accounts were save .I can't tell you the relive it was that everything was save and taking care of..This group of people is why we are at this bank ,please let them know,that they go way beyond there jobs ,there care about all the customers!! Ericka has a great group here A+”
“Pleasant people with smiles and greetings when you enter the building.
Prompt and great customer service.
Love the smell and taste of the popcorn ?”
“I have been a BMO costumer for about 10 years and never had a problem with their service. Last month we needed a bunch of extra things from them because we are planning to move out of the country and they went above and beyond to help us. Special thanks to the Manager Sharon who created a letter that we needed.”
“My wife and I choose to bank at Town Bank in Menomonee Falls because of their superior customer service. We're treated warmly, as humans (not just another number), and never feel rushed. I wish every bank treated their customers this way and I highly recommend their services to you and yours!”
9:00 AM - 5:00 PM
N 61 W6312, Turner St, Cedarburg
Banks
“Just refinanced my home. Peter went out of his way to make it happen. Landmark Credit Union refused to call me back because of my unique financial situation. Peter went above and beyond and got it done. He always answered his phone even when he was on vacation. Peter has a work ethic that is hard to find anymore.”
10AM - 5PM
5630 W Fond du Lac Ave, Milwaukee
Banks
“The shop and then we need to get it from there or the truck and the car and the shop and the truck is going on ? and I can get them to the shop for the car and then I think I have a few minutes left and I can do the same way I will be back ? minutes late to get”
“I come into this branch for the past eight years and you couldn’t ask for a better manager in Karla and wonderful assistant managers such as Diane. They have helped me several times when has come to identity, theft, and fraud and Always can rectify things for me in a very short period of time. This branch is just not a bank. It makes you feel like a home.”
“Yesterday, I was having some problems with my account and stopped in the office at 105 W. Silver Spring Dr., and Jessica O. was there to help me. Several issues popped up with both the mobile app and the website, and Jessica spent over an hour with me, patiently helping me. We both maintained a sense of humor and she made it a completely pleasant experience. I know I took a chunk of time out of her day, but she never wavered in her commitment to solving my issues.
I appreciate it so much, she is a rare gem.”
“My mother passed away in May 2023. She lived in Hawthorne, California and I lived in Milwaukee, Wisconsin. I was her trustee; thereby, timely fiduciary actions were warranted. PNC demonstrated empathy, professionalism and with-it-ness during the process of handing her accounts expeditiously.”
“First of all, the staff at this branch are all national treasures and should be protected at all costs. I love them all so much. Every time I come in, it’s always a pleasure and I leave smiling. They’re thoughtful, kind, and overall amazing people.”
“One of my favorite branches. Also my favorite bank. Alot of banks do you dirty . Waukesha State takes care of my needs an always willing to help me figure out what went wrong normaly its me.Thank you too Both of the Mellisa ladys in wire service as well yall rock”
“The bank is very clean the tellers are very nice and friendly helpful and always have a smile on their face ? the one in Shorewood I went to other ones in a very friendly too ?”
“I have been banking here for several years now. I am a small business owner and often have deposits with many checks. This can take the tellers some time, which is understandable, but they are always accurate, thorough and prompt. I have also used them for notary services, loans and money orders. I have always been 100% satisfied and feel as if I receive excellent customer service.”
“Opened up an account here today... family members also have an account here ... very nice little bank in the town of Menomonee Falls... very fast and friendly service... everyone in this establishment is very friendly and professional... highly recommend doing business I this establishment”
“Pahoua was EXCELLENT… we talked , we laughed , and more importantly we took care of business. Thank you Pahou for recognizing my frustration and taking care of my business needs.”
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“I was here a few months ago in regards with an issue with my card and the staff was so friendly and helped me out. I don’t remember any names, but everyone was great!”