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“Last week I wrote a negative review about the customer service at the Home Office. I was referring to the corporate office. The customer service at the local Mequon Branch is terrific. They are responsive and very helpful. I will never call their 888 number again.”
“I wanted to give a shout out to "Jill" in the drive-up in Mequon. I zipped in literally at closing time (I mistakenly thought the drive up was open until 6) and when I realized the time, I asked if I should come back the following day. Jill was extremely polite, said she could certainly take care of me, and did so happily. I never felt as if I inconvenienced her, although I am sure I did. I didn’t even have a pen and she sent one right out. Great customer service Jill. Trying to reach someone via telephone to share my positive comments on the other hand proved to be a challenge!”
“My husband & I had to change banks. We wanted to switch to a credit union where our money is helping others. We are very happy with our choice to move all our accounts to Landmark. And a big shout out to Mary rose, Asst Branch Mgr!! She didn't rush us, she listened to our needs, and she laughed with us as we hadn't changed banks for 30 years! Thank you Maryrose for everything you did for us & best wishes!”
“I have had the pleasure of working with Mr. Claudio Lanza as my loan officer at North Shore Bank. Mr. Lanza provided my husband and I with the highest high level of expertise, superb customer service, and kept our complex home purchase moving forward during the home buying process. He also made sure we were proceeding safely with our purchase, working alongside our relator to make sure our new home met all the standards and requirements to obtain our loan. He went above and beyond developing a trusting and professional relationship with us.
Mr. Lanza’s work ethic is top notch. He answered all my phone calls, email and texts quickly, accurately and with kindness. He explained the home buying process clearly and would re-explain parts of the loan process when I needed reminders on our next steps to obtaining a loan. Throughout the loan process, Mr. Lanza took care of us with a high level of skill and professionalism. I cannot emphasize enough how his dedication to providing excellent customer care gives us peace of mind.
As a representative for North Shore Bank, you can see the pride Mr. Lanza takes in his work, through his attention to the small details, all the way down to coming to our closing, treating us with respect, and like family.
I would like to recognize Mr. Lanza for going the extra yard for us while applying for our home owner’s loan. If you are looking to obtain a home loan or if you are looking to obtain a home equity loan, Mr. Lanza cares for and wants to help you get a loan in a timely fashion.
We are most grateful to Mr. Lanza for his professionalism when handling our loan. He is a significant asset to North Shore Bank.”
9AM - 5PM
10509 N Port Washington Rd, Mequon
Banks
“My boo went there to update her accounts, and she had a blast. Didn’t realize going to a bank could be that fun, but here we are. 5 stars! Would give more but the man doesn’t allow for that.”
“I’ve been a customer of this financial institution for over a decade. The environment here is always calm and welcoming. Many of the employees are incredibly helpful and positive. I particularly appreciate the assistance of Daniel. He’s been instrumental in helping my company in several ways that have had a significant impact on our business. I also enjoy Mary’s friendly and professional demeanor at the cashiers’ counter. So, yes, I highly recommend this branch.”
“Jade and Desmond were incredibly helpful in getting all funds sorted to close on my home purchase. I would recommend stopping in to see them for all my friends banking needs!”
“I left Associated Bank about a year ago and had a terrible experience at the new bank. So, I'm happy to say, I should have never left and just returned to Associated Bank.”
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“Bank Five Nine in Mequon has been a great local bank to work with. The customer service is always friendly, professional, and efficient, and they really make banking easy. Kris and Heidi both do an outstanding job—they’re always timely, helpful, and go above and beyond to make sure everything is handled smoothly. If you’re looking for a reliable community bank in Mequon, WI with great personal service, I highly recommend Bank Five Nine.”