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“We built our deck ourselves, and Jeff, Sandra, and Ken were absolutely amazing to work with! From planning and material selection to delivery and troubleshooting, their support was key to our DIY success.
We frequently stopped by to talk through ideas, and they never made us feel like a bother or that we were taking up their time. They were always welcoming and genuinely invested in helping us succeed. Their showroom helped us choose the perfect railings, and their guidance gave us the confidence to finish the project on time and right on budget.
Even when we needed extra materials not in stock, they went above and beyond to get them to us the same day! In a world where customer service often means talking to an AI bot, their responsiveness and genuine care were a breath of fresh air. We highly recommend Premium Decking Supply to anyone building a deck!”
“I had a kids pool party and after 4k in quotes more than a new heater 2x over between 2 combines being a mechanic I replaced the parts. Heater does not work. Desperate called Novonty and there friendly tech came out last minute and found the issue within about 15 min. I located the part and installed it 20 kids happy. That hayward tech deserves a raise! Probably would have solved issue without me spending 800$ in parts or my labor. Got a issue call them first. They don't rip you off!”
“The store is becoming more organized and the prices are better than when it was a True Value. I got a good deal on black oil sunflower seeds to feed the birds and critters in my yard; so I'm happy. Everyone is always friendly at this Ace.”
“I was searching for someone to fix my lamp (one in a pair of lamps that I love). After a number of calls someone said there is a guy at the Richmond Ace Hardware who can fix things - he might do lamps. The guy was Joe. I walked in with the lamp, he assessed it and fixed it within 10 minutes! He was friendly and knowledgeable; I left the store thinking this guy is a great resource. Richmond Ace is not my local Ace Hardware, but it will be my first stop moving forward.”
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“I am blind, and when I go in there, the staff that is working is very accommodating. I apologize that I cannot remember the names of her. I am very grateful that they’re able to help me find all the products that I am after and I feel very comfortable shopping here. Thank you very much!”