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April 2024 by Kasia Tinder
I don't usually leave reviews so keep that in mind. Overall, we made great new memories with our young kids during Spring Break. However, small things kept happening throughout our 3-night stay that made it less fun. It didn't feel very organized or prepared for Spring Break.PROS: Coffee always seemed available in the lobby. Fun waterpark. Decent temperature in the water. Quite a few places to sit and set our towels. Hot tub inside and outside was cool to do during the cold weather. It was nice to have some amenities for the kids, like the lazer room (it took us a while to figure it out) and the game room (even though some of the games weren't working and the vending machine to claim prizes ended up eating all our tickets). We stayed in a villa/cabin. It was a great size for our family. We stayed in the 600s so it was walking distance to the office and waterpark. If and when we needed maintenance, they seemed to come through. But ran out of towels, etc.CONS: Our cabin definitely needed some TLC and housekeeping. Yet we had to report all damages, etc within an hour so that we wouldn't get charged. Our TV was stuck on 1 channel until we googled some troubleshooting options and figured it out. Most of the lifeguards were wearing shirts that said Attendants. So they kind of watched, but there were a lot of loose rules in the waterpark. We tried the main restaurant once and never returned. It took us about 2 hours to get seated and served with our kids. The ice cream place stopped serving ice cream one day because they ran out. The customer service was lacking just about everywhere and they were understaffed. The worst was Thursday night of Spring Break. No one at the snack shack could serve me a drink. Then their system completely broke down. I went to the restaurant and couldn't buy a drink because they were understaffed. Their bar ended up closed that night for the same reason. The one nice person at the front desk took me into the dark bar to get me a beer from the cooler. Lol. The location of this resort was a little tricky too. Nothing to do nearby.We made the most of our stay but probably won't be back for a while.
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April 2024 by LJ E
Room was not ready until 6 PM. LOTS of out of order signs. Very noisy. overall POORNoteworthy details: POOR
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March 2024 by Corrin Rose
This place was perfect for us! I have a 7, 5, and 1yo. The water temp was great, I was worried my 1 yo would be freezing, but it was perfect. They also keep the hot tubs a slightly cooler temp, so we all could relax in the hot tub for a few mins. The outdoor hot tub in March was the perfect mix of hot and cold. We went during spring break, and it wasn't overcrowded. The people there were kind and children were attended, not a mad house like the dells. The cost for all 5 of us was the same as 1 ticket to some places in the Dells. The staff is very relaxed and let families enjoy.
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March 2024 by Suraya Hallam
I went to the indoor water park with my friend and it was really fun. The atmosphere is friendly and everyone is willing to help if you need it. I’d definitely come again, guards are super nice!
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March 2024 by Tara S
It was ok. Cute theme but lots to work on. Arcade is ridiculously expensive. Half of machines were out of order. The pool pizzeria markets hot dogs on a banner but they don't even sell hot dogs. They were out of hot pretzels. 1878 was close on a Monday during spring break. Rooms are noisy as hell. Not a great experience. Water park and Lazer thing made it fun.
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March 2024 by Jena Gardner
We use to come here all the time but since new ownership it has gone down hill.ConsParking was horrible and finding a stop was darn near impossible.Check in they had 4 people behind the desk and only one person actually checking people in.The elevator is super slow.No coffee potThe bar served food but it was over an hour wait just to even order the food. The bartender was rude when we approached the bar to order our food.We had crumbs on our sheets as they appeared to not have been changed from the previous guest.Location was far from any food establishments.Pros:The water park is fun and my children enjoyed it!The updated rooms looked nice and functioned well for our family.Decent price.
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March 2024 by Heather Woolf
First impression of the front desk was low. Took 15 minutes to get me checked in. The room is nice but no sheets and one pillow for the pullout couch. Waterpark is geared towards small kids.
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March 2024 by Mark Hildebrandt
Things old and run down. Stuff not working. Poor parking. Doors locked with no access.
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March 2024 by cathy mullendore
Great hotel water park is very nice other than the towels they hand out( bring your own) we will be back grand kids had a blast ages 2 and 3Food & drinks: Restaurant 15 bucks for breakfast buffet, not a bad price, other than no food, I felt sorry for the waitress we waited 20 minutes for them to restock the buffet with no luck, we left a small tip but walked out. They only have this buffet on the weekend and it’s only open from 8-10 we sat down at 8:20 maybe 6 other tables had guests just don’t understand (I’m an ex cook) we will plan to eat out next time we visit
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March 2024 by Rj Mullendore
Everything was great for 2 and 3 year olds. Us adults even had fun going down the slides with the babies. The food in their restaurant was not good. And the breakfast buffet was completely out of food and it’s $15 a person. They run the buffet on the weekends. There is no reason they run out of food for the two hours they are open for breakfast. It’s absurd they are only open 8-10am.But overall if all that sucks is their food will be back for the hotel part and just know to spend our money on food elsewhere.
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March 2024 by Alexandra Daza
Nice resort and
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March 2024 by Daryl Gumz
Rooms were ok. Building was dirty. The 1872 restaurant food was bad. The only good thing was the salad bar. Works standing around instead of cleans or picking up garbage.
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February 2024 by Mitch Lavin
Overall, we were happy with our stay. Other options for our visit were in Black River Falls and we were happy we chose Three Bears. The waterpark was a plus and the kids really enjoyed it. Rooms were clean and served our purposes.
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February 2024 by richard gabrielson
Floors were coming apart need repairs bed mattress war shot needs replacing bed stand light no blub tv not working cable torn out hot tubs in water park cold not heated place needs a complete overhaul or shutdown will not pass state inspection.
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February 2024 by Justin Sorensen
Stayed in a cabin, setup was decent but the appliances barely worked, the cabin was in a bit of a state of disrepair. And on Saturday the pools have everyone quite a rash.However, the staff was very friendly and as helpful as they could be, and the Waterpark setup was great for people with kids of different ages.
