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April 2024 by Ali Krugr
Just idiots spending money on dumb stuff cause they can. 100% will not suggest buying their product. John you need to just find a job as a Walmart greeter cause you are so far out of your element. John would probably replace his workforce with AI so he won't pay anyone.
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March 2024 by Peter Balssuweit
Think I never loved a bike like the fuel exe... (I'm almost 40 and like to shred fast) BUT, I'm tired of seeing roadies and pro athletes getting the SICKEST paint jobs, while we mountainbikers have to go with the sometimes boring paint designs. Play fair and give us project ONE back please!! ;)
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March 2024 by Cüneyt ÇETİNEL
I want to tell you about an incident I experienced.I bought Trek Marlin 8 Gen 2 from the Türkiye distributor of the Trek brand. I didn't do any quality control when buying, trusting the brand. Then I changed the internal tire. (Everyone who has a flat tire does this, it is a simple process) First of all, I was disappointed that they used the CST inner tire while the outer tire was Maxxis. I replaced it with the original maxis and put anti-puncture fluid in it like most MTBs.Then, when I manually turn the steering wheel before attaching it to the bike, there is a serious wobble in both wheels. I hadn't even ridden a bike 10 meters yet.When I took the product to the company, it said that 2 tires and 1 rim were problematic and made a change. when I ask the company owner why he sells the product without checking, everything was changed. the owner of the company gently dismissed me. if I asked for a technical service form, he wrote on the technical service form that I was to blame for everything and that the product was out of warrantyIn general, my suggestion is that you should not buy anything in your life without checking everything in detail.
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February 2024 by francisco javier morcillo berbel
I don't know her personally...but I would like to be invited sometime
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December 2023 by Markus butch jansen
Great bike, I'm very satisfied ?♂️????? Thanks to Trek you are the best ?♂️?♂️?♂️?♂️?♂️? ♂️??????
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November 2023 by Joseph Frinzi
I have purchased Trek bicycles from Wheel and Sprocket since the early 90s. I need a new bicycle, and called the Trek Corp in Wisconsin for information on the latest models. I was fortunate to speak to Sam who gave me information on the latest models.He was wonderful. He took the time to answer my questions, and made me feel I was in his office speaking to him.Trek is a company that is true to its roots. Trek has quality bicycles and superb customer service. Thank you Sam.
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November 2023 by Arden Travers
I am a long time customer of Race Pace - now Trek Bicycle store in Towson, Maryland. WOW- I just picked up my new Domane+ SLR bike. Shaun and Sue spent extra extra time making sure I am perfectly fitted and understand all the features of my new bike. I need help with technology and they hand held me to download the Trek app as well as my new Garmin. They both are so knowledgeable about all their products. My highest compliment is their "Can Do" customer service. It is hard to find anyone that offers such sincere concern and pride in their job- Both of them go above and beyond. I can't rate them high enough and recommend to anyone and know they will feel as happy as I do with their experience.
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September 2023 by Alexplatter541
Came here with my dad for a tour and Rodney Jenkins gave us the tour. He was awesome and their cafe is amazing. Extremely clean area, inside and out. Super nice people also. Go visit and buy a trek slash. You need one.
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September 2023 by Jonathan
In my eyes, what separates a company is how they stand behind you when things don't go right. I had an issue with a local bike store in Palm Coast Florida who screwed me over three ways from Sunday. I reached out to Trek's CEO who impressively provides his email address on literature with every bicycle that they sell and to my surprise, he replied to me and connected me with Brian. They went above and beyond to ensure that I was happy with my purchase and assured me that the local shop would screwed me will be dealt with. Everybody out there pretty much sells similar products these days - customer service is the only thing left that really sets you apart. ?
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September 2023 by Jeff Lapin
Took the factory tour today--really impressive. It's apparent the company's success comes not only from building a quality product, but it's philosophy of treating it's employees well. Our guide, Rodney, did an outstanding job of leading our tour. He's a great representative for Trek (destined for a place on the President's Award wall!)
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August 2023 by zac yarbrough
I have had an amazing experience so far with Trek bikes. I grew up riding cheap walmart bikes because thats all my parents could buy me. A few years ago while going through the neighborhood i saw two Trek police bikes on the side of the road that someone was throwing away. I took the better looking one, which still had flats both front and rear and needed to be cleaned. I knew the bike was still a good bike even though it was old. I had heard and seen Trek bikes before. I cleaned it up and started riding it around. The difference in quality between that bike and a box store bike was instantly noticed. I loved it so much that I convinced my wife to get rid of her cheap schwin and i got her a Marlin 5 at the time. Me and her owning those Trek bikes really opened up our entire world to riding bicycles. We have rode countless miles, with our kids in the seat on the back and pulling a kids trailer, trails in multiple states and my favorite Cades Cove in Pigeon Forge, TN. I can’t thank Trek enough for building such quality bikes. I have had really zero issues between either of those bikes, and my wife is pretty hard on hers to she likes shifting going up hill under load for some reason lol. I have loved my old bike so much that i recently went and got the Dual Sport 2 electric staggered and a pre Caliber for my 4 year old. I have put 18 miles on the dual sport so far and it is an amazing bike. It keeps me smiling from ear to ear the whole time im riding it. The quality of the bike is just outstanding. My whole family now is in to riding bikes and picking out trails, always taking the bikes with us on trips just in case we see something cool to ride. Trek has been more to us than just a bike, its given us so many memories and almost no problems at all. I couldn’t say thank you enough for the positive impact they have made in our lives as a family and our biking.
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August 2023 by Tracey Code
We stopped at Trek on our way to Milwaukee. Dakota gave us a great tour, showing off Trek’s beautiful facilities and the companies history. Highly recommend stopping!
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August 2023 by Scott Dickerson
This is %100 for the management in Texas. They recently bought out a company called Bike World in San Antonio and when I met three of the guys, Austin area regional, some inventory guy and the East coast regional, I think I’m right about that. These were three of the most unprofessional, arrogant guys I’ve ever met. I was working for Bike world at the time and I knew right there i’d never want to work for these guys. They tried to make you feel all great and how the transition will be amazing and everyone will still have their job. Well, found out yesterday that a good portion of them are getting laid off. So to me, why didn’t you tell them from the beginning? Why waste people’s time? Why not be honest so they could of started to pursue other places of employment? Glad I left when I did.In addition, I do have a beautiful Gen 7 Madone that I have like 17k wrapped up in, but as soon as I’m done with it, I will be taking business elsewhere, and I do spend an awful lot of money on bikes.I highly recommend you start to take your business elsewhere. I will be investing in a nice Pinatello next.
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July 2023 by Michael Khrin
My only experience was calling them for a touch up paint marker for an older bike I was restoring. Although they didn’t have the exact color, the guy I spoke with was kind enough to give me the color code and gave some suggestions on how I can get this paint. Very helpful
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June 2023 by Joe Marquardt
I can’t say enough about the OUTSTANDING customer service I received from Trek.My issue was a VERY old Trek bike lock…like almost 20 years old…that I had lost the key to. I called Trek customer service and got an amazing woman named Tiffany Duffield. She very patiently listened to my question…” is it possibly to buy a replacement key?”I had NO serial number, no model number…I wasn’t expecting to get a master key…not sure what I was hoping for when I called…Tiffany offered to replace the useless lock with a brand new Bontrager Elite keyed lock…at NO CHARGE! I was stunned…never expected that! I thanked her and said now we can ride our bikes and lock them safely…as I had told her I still had one old Trek lock with a key but now that I had two we could safely ride.Tiffany, on her own, offered to send me a SECOND new lock, again at no charge, so that we’d have matching locks!THANK YOU Tiffany and Trek!!!
