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February 2024 by Diana Aguirre
Amazing service
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February 2024 by Nikii Loontjer
Scott was able to help my with a very complicated upgrade. He even stayed late to make sure it was taken care of the right way.
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February 2024 by Lynnette Scharf
I went into the store this morning to buy a new pair of earbuds for my smartphone. I've been a Verizon customer for many years, but have never been to this particular store. The door was open and I walked in. Two people were behind the desk. One of them looks at me and says I'm sorry ma'am we're not open until 11:00. It was 10:46. They couldn't let me look and find what I needed and then buy them when the store was open? Why was their door open if they weren't open? I'll be buying them online since they don't want my business.
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February 2024 by Kevin Johnson
Great customer service ?
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February 2024 by Neil Grandt
Showed up for a new phone I had ordered. The guy working was new and had no idea how to activate it. Hour later he was still trying to call his boss cause he was the only one working there and couldn't do his job...I traded in a phone but left with both cause he had no idea how to smart switch them. Took me 10 min. After I got home to do it. Tons of ppl behind me in line....just order online and skip this store. It is terrible!
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December 2023 by Angie B
The men that work at this location are rude and aggressive, especially towards women. Avoid going here at all costs.
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December 2023 by Brian Bohn
Was lied to about monthly bill..80 bucks MORE A MONTH than what was said. If I could swear on here this would be mostly F words...will NEVER Recommend to ANYONE!!!!!!!!!!!!!!!!!!!!!!
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December 2023 by Holly Wood
Stephen was absolutely amazing & provided great customer service
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November 2023 by Jon Lehman
Very helpful great at explaining the phone awesome store.
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November 2023 by Anonymous
There are multiple things that i will say i am severely disappointed in about this store. All of this started in August, when a new manager took over. First off. If you go to purchase a phone, there is a very high chance you will be told that the instore costs out the door for the sales tax, setup fee, case, screen protector, and charger block, will be about $220-$240. While that price is estimated and most times correct, you will also be told, that it is the price out the door because it is bundled with the phone. That it is required and if someone doesnt want to pay this price. The manager will tell you that if you want to dont want to pay these costs, you can go online and order the phone via in store pickup. This is not true. You are not forced to pay these costs. You are not forced to do an instore pickup if you choose not to get any accessories. Secondly. You will also be told that Verizon Movile Protect, aka, device protection, is put on the phone by default to cover the device for the 30 Day Worry Free Guarantee, and will be charged $17 on your next bill for it. This is also not true. You have a choice to put it on the device or not if you do not want it. Both of these that i have just mentioned are complete and utter lies. You are told these things so that the employees and manager get paid. DO NOT BE FOOLED. Everything you do when you go to this store is completely up to you, so if they try to say that you have to have the protection, or have to get these accessories because its bundled with the phone, please walk out right then and there. It is nothing more than lies so that they get paid more. Beware of other false info as well. While i do not remember some of the other info, i have had people complain about false info, just to secure a sale, and a nice fat paycheck for the employees. YOU ARE IN CONTROL OF YOUR MONEY AND YOUR SALE!!! My advice, stay away from this store, and if you have been told this info in the past, know that its the manager who put the employees up to this scheme. No other Verizon location will tell you this false info, except for Hartford, as both Watertown and Hartford are run by the same manager. Know that it is not the employees who are making you do this, its the manager, who tells them they have to.
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November 2023 by sugar angel
Stephan was amazing help and very good at conversation and very funny had a great experience here would reccomend
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October 2023 by Tony Prevo
Garrett was great. I couldn’t believe I found an iPhone 15 max pro in stock. It was worth the drive because Garrett was great to deal with. He is a real asset to the company.
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July 2023 by Michael Linberg
Never get Verizon. Worst service I've ever had and it's outrageously expensive. They also gave me an insurance phone that didn't work and said I had to pay for a new one again. Just shows how unprofessional they are.
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May 2023 by Travis Strean
Best service and experience than any other store I've been to.
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May 2023 by Alicia's Make up Channel
Sorry but this phone company is completely trash . My phone don’t even load ! Once my phone paid off switching back to straight talk . For the amount they Charge is horrible and not to mention doesn’t even come with hotspot. Trash trash for $50 switch to straight talk and get the same service but better and $20 cheaper ?
