Walgreens is a retail pharmacy that offers prescription refills, health and beauty products, photo printing, and more. Operating hours are Monday to Friday from 8 am to 10 pm, Saturday from 9 am to 1:30 pm and 2 pm to 6 pm, and Sunday from 9 am to 1:30 pm and 2 pm to 5 pm. Customer experiences at Walgreens vary, with some expressing frustration over customer service and staffing shortages, particularly in the pharmacy. Many reviews highlight that staff members often feel overwhelmed due to a lack of employees, which can lead to longer wait times and increased stress for both customers and workers. Despite these challenges, some customers appreciate the assistance they receive, like finding better pricing on medications. However, there are also reports of rudeness from staff, particularly when providing information about products. While some find the pharmacy helpful, others have faced irritations that impact their shopping experience. Overall, Walgreens is recognized for its essential services but is currently struggling with staffing issues that affect customer interactions. A positive attitude from staff is encouraged to improve the overall experience for customers visiting the store.
My ongoing experiences at the Watertown Walgreens Pharmacy have been awesome. The people working that part of the store are quick, friendly and courteous! Even stopping in “cold”, no appointment, to get a flu shot was quick and easy.
May 2026
Always accessible and has what I need. Convenient drive thru Rx.
October 2025
My husband and I just had our flu & Covid shots at the Watertown Walgreens. Katelyn made it a fun experience. She was very efficient when checking us in. She was cheerful and encouraging & informative. We feel she went above & beyond to make having our vaccinations a pleasure. Big thank you to Katelyn.
