Marshall Auto Body in Waukesha is highly praised for its exceptional service, quality craftsmanship, and friendly staff. Customers consistently highlight the smooth, stress-free process from start to finish, with clear communication and helpful employees making the experience easy. The team is known for their professionalism and genuine care, ensuring that each vehicle is repaired flawlessly. Many reviews mention that their cars, including high-end vehicles like Teslas, look even better than before the damage occurred, with attention to detail such as cleaning, polishing, and interior care. The staff often goes beyond basic repairs by cleaning and detailing the vehicle, charging the battery, and even adding small touches like cookies and cards to enhance the customer experience. Marshall Auto Body works well with insurance companies, handling all the necessary contacts and approvals, which simplifies the process for customers. They also offer loaner cars, including older models and Teslas, to ensure clients are not left without transportation during repairs. Customers report that the repairs are thorough and of high quality, and some mention that the finished cars look better than new, with no visible signs of damage. Overall, Marshall Auto Body is recommended for anyone needing vehicle repairs, especially for those with luxury or electric vehicles, due to their attention to detail, excellent customer service, and commitment to delivering perfect results.
Very positive experience at every level. They are tops in the auto repair industry.
August 2025
Friendly and efficient shop for my Tesla Model Y repairs. They did a excellent job on the body work and on the customizations I requested. They even checked on an unrelated issue for me and very kindly without my request cleaned up some paint transfer scuffs also unrelated to the repairs.
August 2024
Excellent service, prompt communication, and professional workmanship. We had to drive a distance to get there for Tesla repairs, and they made the entire experience much easier.
