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July 2023 by Jeanna Buettner
Very poor customer service, didn’t even acknowledge me when she was open and ready to take another customer
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July 2023 by Barbara Schubert
Kristi was very helpful in setting up my account and new phone. She is very knowledgeable and professional.
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May 2023 by James Horn
I would never use this phone service n people IA hack into someone account n turn off people phone n I will be sue us cellular n let the fbi know about this n bbb n tell all my friends not to use this phone service
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January 2023 by Aidan grove
stopped in was never greeted, helped the people that came in after me, finally my turn was told one thing on the phone the previous night and then another when I got there. With the 200% turnover this place had, no wonder they have no clue.
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January 2023 by Duane Sager
I purchased the inseego internet fg2000. Very unhappy only have internet half time .
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January 2023 by Fran Hassman
This was a first visit to this store. I had Jason Brewer helping me transfer to a new phone and I feel he went above and beyond. They were so busy but nobody was made to feel rushed. It was a great first impression and I for one will be a regular customer! I have had only US Cellular for at least 22 years. I have never switched and while I had some minor issues nothing could not be resolved. It is because of people like Jason and the other staff that people come back. Thank you!
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January 2023 by Marsha
Been a customer 6+ yrs, conducting all my business with Waupaca store. Service is always excellent here and was again just recently when Kristi assisted with a plan change and getting a new phone. Not only were all my questions answered & everything explained in detail, was done so with my best interest at heart. I call it being treated like a princess! Kristi, thank you for being you and I hope when you get old (like me), there's someone just as special as yourself, there for you!
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December 2022 by Donna Anacker
Katelin was very helpful and handled all of our questions, updated both phones and our plan. She informed us of current specials and helped us find a good deal and substantial savings. Thanks!!
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December 2022 by Alexandria Henderson
Jason was outstanding with his customer service and wonderful attitude. All questions and concerns were answered and when I wanted to keep my old number he went the extra mile to help me keep it.
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December 2022 by Dacia Backhaus
Jason was incredibly helpful! Best service rep I've ever encountered through US Cellular! Knowledgeable, professional and very friendly
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December 2022 by Pat Wollenberg
Kristi is a great person to go to for any kind of help she knows what she's doing
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July 2022 by Joshua Crisman
The only good thing about U.S. Cellular is the free phone for new clients. I got the brand new iphone 13 pro max. Paid 82$ out of pocket.The bad thing is, they have the worst cell reception known on earth. Half the time I cant even load anything even with 5G. The automatic payment is a bust andni ended up having to pay 180$ out of pocket when they did not take it out of my account and double charged me the next month. I do this every month. I really hope new buyers go to verizon or something because i am not happy with them.
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June 2022 by Keagan Thurber
Got set up with a new phone with no issues. Drew was very helpful with everything we needed!
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May 2022 by Lisa Peterson
My husband and I went in to get on a plan for us and the kids and I was absolutely devastated when I was told I’d have to change my number. Jason and kristi called me the next to tell me they figured out a way for me to keep my number ( finding out later it was a lot of work) ! I was beyond excited because I’ve had my number for 11 years and just having to change number for places for my kids would have been nightmare. Jason and kristi both worked magic and did it without being asked to look further. I still think they don’t realize how happy they made me. Best phone service reps I’ve ever worked with!
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May 2022 by Tony Laverdure
I don't usually write reviews, but Jason and Kristi were absolutely exceptional. They treated like a person and actually listened to all of the details on what I was looking for in a new cell phone. I bought a Galaxy s22 Ultra and I couldn't be happier! Thank you guys!
