Cricket Wireless Authorized Retailer offers a positive experience for its customers, highlighted by exceptional service from staff members like Tammy, Dylan, and Logan. Many customers appreciate the friendly and helpful atmosphere, with staff willing to go the extra mile, even staying past closing hours to assist with phone activations and data transfers. The store is noted for making returns straightforward, with knowledgeable employees ensuring new phones are set up smoothly. Long-time customers mention the decent service and affordable prices, although some have faced challenges, such as losing phone numbers after service deactivation. Despite this, the overall sentiment is one of satisfaction, with staff being described as cordial, jovial, and attentive. The store generally has only one staff member present, but customers find the wait times acceptable. Overall, Cricket Wireless Authorized Retailer is recommended for those seeking reliable phone service and a friendly shopping experience.
Dylan was fantastic, knowledgeable, and very helpful. Service was fast and excellent.
December 2025
I desperately needed cell service and arrived at the Wausau WI store around 3:12 and had service and was out the door by 3:26. Not sure of the girls name but she was very efficient.
October 2024
The worker was nice but I didn't get anything fixed that I needed to
