Aerie offers good deals like the 8 for $32 underwear. The store is not too crowded. Customer service is friendly and knowledgeable, sometimes going above and beyond to help, including assisting with online orders for free shipping. However, locating specific items in drawers can be troublesome without photos of the styles inside. For online pickups, there is no separate line, causing a wait despite friendly staff. The process for pickup can be inconsistent with the provided instructions. While some staff are very helpful, others may encourage settling for different styles when an item is not easily accessible. Many customers prefer shopping online once they know their exact style and size.
Jess at Aerie Offline is so friendly! She helped me place an online order and use my coupons
May 2026
I had a great experience at Aerie! The workers were very welcoming and friendly, which made a big difference. They handled my return quickly and smoothly with no hassle at all. It was such an easy and pleasant process—definitely 5 stars!
March 2025
Staff was very nice and helped me find everything I needed. Store was super clean and looked nice
