Aerie offers good deals like the 8 for $32 underwear. The store is not too crowded. Customer service is friendly and knowledgeable, sometimes going above and beyond to help, including assisting with online orders for free shipping. However, locating specific items in drawers can be troublesome without photos of the styles inside. For online pickups, there is no separate line, causing a wait despite friendly staff. The process for pickup can be inconsistent with the provided instructions. While some staff are very helpful, others may encourage settling for different styles when an item is not easily accessible. Many customers prefer shopping online once they know their exact style and size.
