DSW Designer Shoe Warehouse offers a very large selection of shoes, handbags, and accessories from many brands. Customers find many options, from dressy shoes to brands like Skechers and Nike, with sales racks offering larger discounts. The store is generally well kept. However, the experience can vary. Some report difficulty finding a consistent fit even within the same shoe size. Desired sizes or specific colors are sometimes out of stock in the store, requiring an online order. Customer service experiences are mixed; some employees are happy to help and provide good service, directing customers and solving problems quickly by checking nearby store stock. Others note a lack of greeting upon entry and long checkout lines due to too few clerks, suggesting a need for more backup staff. The free Rewards program provides perks like certificates and discounts, with members earning rewards off their purchases. Many customers, appreciating the selection and deals like a sign-up discount, state they would return.
Visited website found the shoe I needed pickup hour later. Excellent staff and experience.
June 2024
Not a bad place, found some Skechers that I have been looking for. Unfortunately there is little or no help on the floor.
June 2024
Large selection of shoes. Difficult to find a pair that fits. I'm normally a 7, but shoes in 6s, 6.5s and 7 all fit because nothing is sized the same among manufacturers.
