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March 2024 by Gregory P.
I have had to deal with the manger3 times now. all 3 times he was extremely rude unwilling to answer my questions. I was told to us to read the instructions. He aways seems to be in too much of a hurry to help anyone. I also have watched with other customers. And the same thing he was rude and non-helpful!!!! HE IS EASY TO SPOT A SHORT LITTLE BALD MAN WITH An ATTITUDE I WILL NOT SHOP THERE AGAIN NOR WILL MY FAMILY AND FRIENDS THAT HAVE SAID THE SAME THING ABOUT THIS PERSON
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October 2023 by Adam G
Called this location three different times to get a lock re-keyed. Each time I called, I asked if the person was in who would perform the service. The first two times they said he was not in. The third they said he was in. I went in (he wasn't there), came home, called later that night and he was "in" again. Went in with the lock--got told they do not perform any lock or key services and was told to go elsewhere. Not only is it advertised on the website but also confirmed three different times by multiple people at the store over the phone. Love the store, but it is by far the worst customer service around.
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September 2023 by Nick Podushak
Went to exchange my propane tank for a new one. My exchange tank was mostly full but for whatever reason the valve would not release propane. Only used it once or twice. I did not have a receipt. The store would not honor an exchange. I complained but bought another one anyway. Plus some glue.Cynthia told me if I didn’t like the store’s policy, I should shop somewhere else. Really, after shopping here, at this neighborhood store for the last 10+ years, I have to hear Cynthia tell me to go shop someplace else! Because I thought they should replace a propane tank that didn’t work?Really Ace, this is how you treat your neighbors?
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September 2023 by Nick P.
Went to exchange my propane tank for a new one. My exchange tank was mostly full but for whatever reason the valve would not release propane. Only used it once or twice. I did not have a receipt. The store would not honor an exchange. I complained but bought another one anyway. Plus some glue. Cynthia at the store told me that if I didn't like the store's policy, I should shop somewhere else. Really, after shopping here, at this neighborhood store for the last 10+ years, I have to hear Cynthia tell me to go shop someplace else! Because I thought they should replace a propane tank that didn't work? Really Ace?
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August 2023 by Marky Z
All I needed was a basic toilet seat, elongated and no slam. They have 20 different models but only 1 or 2 in stock and not what I needed. When I asked a person who worked there they replied “guess not, what you see is what you get”. I guess I shouldn’t be surprised they don’t carry half the stuff of most ACE stores and if they do have it it’s probably out of stock. And customer service is horrible, typical Tosa snotty workers
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June 2023 by Tim Stevens
Way better than big box stores. They have people, and good people too. They know their stuff. I also got the best price on an ego trimmer set. Neat and clean too.
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June 2023 by Braeden Hughes
This place is great! The staff is super helpful and attentive. Tyler was kind enough to help me put on a license plate in the parking lot since the screw holes on my car had gotten messed up. I really appreciate his assistance and will continue to come here!
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June 2023 by Manda Mooney
My husband was in this location trying to find screws for about 15 min before anyone asked him for help. Then when he finally got help, he waited in the line and the cashier acknowledged everyone but him. Place seems to be a little racist. I wish I could rate this place a 0.
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May 2023 by Robin J Poedel
Despite the fact that the checkout people were very busy talking amongst themselves, I was able to get a key, and I was able to get picture hanging hardware from people who were very helpful. This is my go-to hardware store here in Wauwatosa.
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April 2023 by Hanna Schulenburg
Amazing service. Greeted and helped right away. Made sure I kept the receipt just in case and helped answer all my questions. Truly outstanding service. Will return.
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March 2023 by Megan O
Always have a great shopping experience at this Ace Hardware. As soon as you are through the door, there is someone there to help you find what you need. So much better than going to Menards and wandering around lost for forever.
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February 2023 by Matthew Mueller
I ask for help to purchase 4 LR44 batteries. I kind young man located them and removed them from the display each package was $5,99. When checking out I was charged $9,99. When I questioned the price the store manage accused me of moving the batteries to the lesser price. Total arrogant and rude!!! Won’t go back
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January 2023 by Michael Shortt
Has everything .....but the things I usually need. To be clear, this is not a case of unhelpful or unknowledgeable staff. They are so helpful they border in pestering sometimes, but I'd rather have help and not need it than need it and not have it. But they simply do not carry some of the items I particularly need. Common plumbing fittings or accessories frequently out of stock. They have good inventory, but as a welder, fabricator, and handyman, it's unfortunate that I have to turn to Amazon for so many specialty tools and items. I understand they can only have so many sku's in their store. I guess I just have bad luck. ?♂️
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December 2022 by RedCap Luggage
Please give the man a raise! Matt assisted me with my dilemma in hooking up my LP heater with adaptors.I was at two other Ace stores today, and would not have had to chase around had I met Matt first!He was a delight. Please note you have a great employee, and treat him as he should be cherished!
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December 2022 by Chad Van Dusen
Great place for the unusual items. Great service as well. Legend has it, they have the best key maker of the lands. He is pretty good.
