This Verizon store in Wauwatosa offers a convenient shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store or order online for easy pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff is highly praised for their helpfulness and expertise. Customers mention that employees like Carrie, Thomas, and Aaron are patient, knowledgeable, and attentive. Carrie made stressful situations easier with her calm explanations and sense of humor, helping a customer find a memorable phone number within their budget. Thomas is recognized for his thorough assistance, making the upgrade process seamless and ensuring customers get the best deal, often staying late to help. Aaron provided quick setup and valuable advice on plans, ensuring customers understand their options without pressure. Visitors appreciate arriving early, as they receive prompt and friendly service with clear answers to questions. Overall, the store is known for exceeding expectations through exceptional customer service, knowledgeable staff, and flexible shopping options, making it a trusted place for Verizon products and services.
5 stars for associate Ericka who assisted my boyfriend and I in adding a new line, switching over from another carrier, and purchasing a new phone. None of that process is ever quick or easy, but Ericka expertly answered all our questions and made everything as painless as possible.
May 2024
I have a cool chick named Carrie, very nice, patient and helpful!
December 2023
Exceptional knowledge and service. We have used this store for Verizon purchases for the past few years and they constantly EXCEED expectations. We were in on 12/15/2023 and Thomas went the extra mile...no, the extra 10 miles! Stayed late to make sure everything was in order. We will never go anywhere else for Verizon... read full comment
