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March 2024 by Dj Smith
The employees here are incompetent. They looked at me and wrongfully pre-qualified me. It was an embarrassing shameful experience. I still ended up getting my check cashed but not without humiliation and embarrassment. I will never come back to this branch again, or bank with them again.
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August 2023 by Jacee G
Good banking experience
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May 2023 by Harish
Friendly staff and excellent service in this branch
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March 2023 by Tim Sweet
Called Associated's main line this morning askingwhat I needed to get US Treasury savings bonds deposited Answer: Nothing just bring them in, we'll help you no problem! Question: Do I need anything, documents/paperwork? Answer: NopeFirst trip into Associated bank West Allis, teller checks with manager who says: no sorry your wife has to physically be here if her name is on them (copy of her license, SS card & an offer to call her wont work)I immediately go get my wife, teller then says: oh sorry you'll need your marriage certificate to cash/deposit these since they're in her maiden name.Now I need to make up 1.5hrs of work because I was neither able to get an informed answer on the phone, nor from the manager/teller at the branchI guess we'll be making a third trip soon & the discussion about which bank to switch to has already taken place. Unfortunately 25yrs of banking with the same bank means nothing to Associated anymore apparently & getting good information is quite difficult.We wont be back at this branch and are looking forward to starting fresh with a new bank soon. Very disappointing & could have easily been avoided.
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June 2022 by David Ulbrich
My favorite bank! Very friendly and great customer service!
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June 2022 by Tony DeRose
For associated bank as a whole
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May 2022 by Jake T
The drive-thru closes at 530 not 10pm. It use to be open til 6 which was nice because my work hours end at 5 as I'm sure everyone else's is which was very helpful during rush hr traffic. I'm not happy with the change.
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April 2022 by Matt Vander May
Phyllis Steiner is rude and condescending, she lacks customer service skills, other than that the rest of the staff here is great!
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April 2022 by Matthew Vander May
Phyllis Steiner is rude and condescending, she lacks customer service skills, other than that the rest of the staff here is great!
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January 2021 by James Krickeberg
Dave, Julie, and team are awesome. 10/10 service and did a great job with the PPP for my business.
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June 2020 by David Wojtczak
Fantastic service and always a wonderful banking experience. Great tellers who are friendly and care about their customers.
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January 2020 by Dave Franklin
Great bank, they are putting you first.
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October 2019 by Brian Robichaud
Great branch with clean lobby and friendly staff
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August 2019 by Jaime J Rodriguez
Very smooth and easy process.
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May 2019 by felixmarbles
I am writing this for ALL JOBS all together but BANKS in particular! As this is ones private life of information but childishly mocced at as any job or our world as 'Jobs' create life aka things to survive on(in basic terminology). When going into a bank there is that thing called 'Customer Privacy Policy', as I'm in here often doing my business I can always hear the employees talk, and oh yes TALK CHILDISH ABOUT THEIR CUSTOMER of course AFTER that customer leaves. GROW UP SOCIETY, WANA EVOLVE ALREADY? To bluntly put it. As you my dear's have NO RIGHT to be sharing and gossiping about your particular customers experience, as it was GOSSIP. We ain't 'children' anymore, or did you not have yet to pass that mentality level ?
