Extra Space Storage located at 11100 W Cleveland Ave in West Allis, WI offers a wide range of storage options, including drive-up units, climate-controlled units, and warehouse space. The facility features large, clean, and easily accessible units with wide drive aisles, covered loading bays, a loading dock, and a heated loading bay. Customers appreciate the convenient freeway access, drive-in building, parking spaces, elevator access, and secure electronic gate access, all contributing to a hassle-free experience. The staff is known for being friendly, helpful, and accommodating. Several reviews highlight the exceptional customer service provided by team members, especially during the rental process and unit upgrades. Staff members are described as knowledgeable, professional, and going beyond expectations to ensure customers feel comfortable and informed. The manager on site and staff like Joanna and Jeremiah are praised for their helpfulness, making the process smooth and fast, whether renting a unit for the first time or upgrading to a larger one. The facility is well-maintained, clean, and secure, with added features such as deliveries accepted and ADA compliance. Overall, Extra Space Storage is a convenient, professional, and customer-focused storage solution, recommended for those seeking a secure and accessible place to store their belongings.
Rent was reasonable. The storage aisles were always kept clean. Dollys were always available when I needed one. Office personnel were always friendly and helpful, and when there was ever a gate issue I was always notified immediately. Overall I would certainly recommend Extra Space to anyone who needed storage.
August 2025
Very helpful and accommodating. Made sure our needs were met.
July 2025
They were very helpful and explained a few options to me. I did end up renting a unit right away. I was looking online for awhile but discussing options with people made the difference.
