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January 2024 by Melissa
Accidently bought a battery maintainer when I actually needed a battery pack. I went to exchange it for the right product and the middle aged guy made it seemed like it was the newest thing in the world for people to ask for exchanges. Literally told him there was nothing wrong with the original piece I bought, but just that I bought the wrong item. I asked for my receipt back since he was acting like a child and just exchanged it at the Reedsburg location that exchanged it without any of the sass that that grown man had. Properly train your employees to know how to operate all transactions.
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December 2023 by Luis Cruz
Nice auto parts ..It is a store where you can get everything and at good prices
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November 2023 by Jeff
I Had an emergency battery situation being an out of Towner. I showed up when they opened and the gentleman opened on time, rang up the battery and had it installed...in 15 minutes. The wind chill was about 18 degrees that morning, so great job! If you are in the Dells and need good help, don't hesitate to stop here.
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September 2023 by Tim Hodge
Traveling to MN from MI, our check engine light came, here and they were a great help, scanned for the issue age suggested a great repair facility in Holtz.
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September 2023 by Michael Mankowski
The guys here were great. It was my first time ever stopping there .
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August 2023 by Marc Davis
Extremely rude and disrespectful staff. Completely unprofessional. I will never shop there again. I would drive to Baraboo and go to Auto Zone anytime before giving them any money.
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July 2023 by Terri Allen
Theses guys are the best! Here on vacation from St Louis, my battery died, they had what I needed and even helped install it! Thanks so much you made my day!!!!
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June 2023 by Dan Bowers
These guys are amazing I am a mobile mechanic and very rarely I call and they don't have the part I need. They have helped me save countless drivers to get their repairs done same day. The employees are super friendly and very good at what they do. Highly recommend for your parts needs!
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June 2023 by Peter Belsky
On a family road trip, we noticed a lug nut had come off on our car. The guys here were super helpful and patient, even offering personal tools to tighten on the purchased parts since rentals were not available. 5 out of 5 for the staff.
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June 2023 by S-n-P Eng.
Excellent service! The Asst. Mngr. helped us out greatly on Memorial Day. Many thanks to him.
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April 2023 by Damon Horn
Stevo and everyone at O'Reilley have been exceptionally helpful. Been working with them for a while on both my vehicles. These guys are great!!!
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February 2023 by Sandy Busche
On a -9 degree day I needed my headlight bulb replaced. The young man that waited on me was awesome. It took time to get old one out, but he continued until he did. Extremely cold weather he never complained. Will definitely recommend O'Reilly auto parts in Lake delton.
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September 2022 by Haley Gadzik
I came to this O’Reilly with a flat tire and a three hour drive ahead of me. Dylan walked us through what tools and supplies we would need to fix it, and then spent 45 minutes helping us use them and get back on the road. He had a ton of useful informations and knew exactly which products would be the best fit for the problem, and everything was very reasonably priced. Give him a raise! Thanks so much
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September 2022 by Jennifer Bluhm
On 9/3 I purchased a used code reader to see how we would like it and was told if it didn’t work out we could return it. We decided that we preferred the Bosch code reader so I brought it back in original packaging, with a receipt today. I really wish I had gone into any other O’Reilly’s to make the return. Theresa yelled at me when I said I was there to make a return and told me there were no returns accepted for that item. I tried to explain they told us it wouldn’t be a problem when we purchased it, and she was slamming the keys on her keyboard and yelling at me, saying that I couldn’t go by clothing, take it home, decide I didn’t like it and then expect the store to return it. I said, “I’m pretty sure that happens all of the time.” She kept slamming the keys on her keyboard and yelling at me in front of another employee and other customers. I asked if there was a manager I could talk to because she was being very rude and she told me, “Not today, I’m dealing with her.” She literally was so mad she was shaking. I’ve been in this store many other times, and I’ve always been met with helpful, friendly people. I have never experienced such bad, rude customer service in my life. I’ll stick to using our Napa and Auto Value accounts from now on.
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July 2022 by Chelsie Marie
Amazing customer service. I had a headlight go out and received instant service plus installation. I was so stressed about having to spend extra at a dealership but JJ the manager helped me with the install. Thank you for your awesome service to the guys at O'Reilly today. Highly recommend.
