Staples in Casper, WY, is a well-regarded store known for its clean, organized environment and friendly staff. Customers appreciate the wide range of products and services available, catering to small businesses, remote workers, parents, teachers, and students. Many reviews highlight the excellent customer service, with employees going above and beyond to assist shoppers, such as helping with product measurements and carrying purchases to cars. However, recent feedback suggests that some areas, particularly the Copy Center, have experienced a decline in quality. Longtime customers express disappointment with the poor resolution of scanned artwork and inadequate handling of orders, leading to frustration and multiple trips to resolve issues. Additionally, some customers have faced challenges with order delays and communication, such as not receiving updates about their business card orders. While the overall shopping experience at Staples is positive, particularly due to its helpful staff, there are concerns regarding consistency in service quality in certain departments. The store continues to strive to meet the needs of its community, making it a valuable resource for various shoppers.
Happy I was able to find what I needed at staples when no one else in town carried it. Employees actually ask if I need help. Therefore you can clearly tell they are taking job seriously. Employees work & don't just stand around and gossip. I enjoy that Employees are expected to be friendly & helpful.
June 2024
Hi! Autumn, Leann, and Christi are absolutely WONDERFUL! What a lovely store to visit!
May 2024
Very good cutomer service. Everyone went out of their way to be sure I had what I needed. They helped me sign up for the rewards program and download the app. Thanks, Staples.
