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April 2024 by Britney Krick
I bring in boxes every time of clothes in excellent condition and every time they're so picky and end up picking one or none. They definitely aren't outdated or stained or hardly used because I donate those ones. Waste of time everytime.
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April 2024 by Ally Seim
I drove 2.5 hours to bring my brand name basically new clothes here because we don't have a store like this in my town. I brought in several bins of vocal, miss me, BKE, under armour, nike etc clothes expecting to be able to sell a lot of them to the store. I decided to look around while they started going through my clothes, and literally 5 minutes later, I got a text that my offer was ready. I saw them out of the corner of my eye open my bins/bags, barely look in there, didn't even take everything out to take the time to look at my clothes. When I asked them about it, they told me my clothes were "out of style"- which is hilarious. The girls were rude, and frankly are losing out on great stuff by not even looking at people's stuff. I will never bring my clothes here again, nor will I ever recommend it to anyone.
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April 2024 by Patricia David
Ok so I went in looking for a specific item and I walked straight up to the counter the girl looked at me smiled kinda and turned around to flirt with some guys (not sure if they worked there or not) I stood there for a minute not trying to be rude, one of the guys said hey I think your customer needs you (thanks sir) I ask her if they have any men’s bow ties she says “we don’t Accept things like that!” ? I’m like ok do you know where I might find one? She says “well Walmart has some cheap ones!” In a snide voice and then turned back around to the guys. I was a bit upset but I kept my cool and walked out. Will never go back there again ever or recommend it to anyone ever again and I used to highly recommend it.But I’m not fancy enough for that second hand store I guess. We will just continue our business at Dillards where they went out of their way to try to help us.
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April 2024 by Faith Iris MacIlvaine
Came during my lunch break and waited over 1 1/2 hours after handing my folded clothing bin in. I just stood there watching them not touching my bin until they finally whispered and grabbed it. My feet were killing me. They could’ve just said to come back but instead guess wanted to see how long I would wait to get angry and leave. The kicker is they ended up taking only 3 things for $8. I feel bad but I just get rid of my clothes now, tired of these rude teenage girls
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March 2024 by Erika Wolf
Extremely unfriendly stupid kids.
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March 2024 by extinction 101
Horrible staff. Incredibly rude every time I visit the store
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March 2024 by Brittany Manning
Your payout system is completely incorrect you say we get 30% of the 70%… well I did the math and y’all are totally ripping people off. For what I sold today I should have gotten AT LEAST $18-20 but only received $14 and some change… definitely skimming off the top that’s 100% for sure.
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February 2024 by flab balf
They have the most unpleasant people working here. They’re so rude and give the dirtiest looks. The one in Fort Collins has way nicer employees. It’s appalling how rude these girls are. It’s been like that for many years too.GET NICER EMPLOYEES. And don’t even get me started on the stuff they don’t take. I find the ugliest/dirtiest stuff there and they won’t take my brand new name brand stuff.
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January 2024 by E W
The girls are nice and they always buy most of my clothes every time I take them. This location is so much better than the one in TN
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October 2023 by Kaydence W.
I really enjoy the clothes there but the employees are very unprofessional. They gossip a lot about there personal lives and don't seem like they're nice in general. I second seeing the camera above the dressing room and was very uncomfortable and concerned.
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September 2023 by Nicole Andraka
Where I get most of my clothes. I always leave with good finds
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August 2023 by Brooke Hickey
Felt like the employees were more interested in re hanging items all around us rather then asking if we were finding what we were looking for. As they were putting clothes back on the racks they made us feel like we were in the way and would stand and wait until we moved there wasn't a place in the store that we didn't feel like we were ok to just look and not be shuffled along. Prices on things were a little high when the quality was goodwill at best. Kinda wish entitled teens weren't running the store felt judged.
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July 2023 by Adella Lawrence
Any time I go in here I dread that I will be given zero customer service but I always try to give the benefit of the doubt that you guys hire better people with good customer service but it’s just the same thing over and over again. Every time I walk in I don’t get a friendly hi or anything. I just get stared at up and down and feel judged for being in their presence. Today I went in with my friend to look for a cute outfit for CFD and wasn’t given the time of day by these girls. If I could suggest one thing from you all is to ask customers what brought them in today and HELP them with finding something that will look great on them! Instead of just the judgmental stares and the mentality that they are just superior to others. Really upsetting.
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July 2023 by Coco Lamorie
I don’t usually like to leave negative reviews but I have to. You guys have given (multiple times) the absolute worst customer service/human respect I have ever experienced while inside of a business establishment. It just doesn’t even exist here. So unimpressed with the employees and their communication style/respect for others/way they handle business. Especially when all that was given on my end was kindness/friendliness. I never experienced a worse time anywhere else. If I was the owner representing you all, I would be so embarrassed and ashamed. You guys really need to step it up on so many levels. I’m sorry.
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July 2023 by Sophia H.
In the third to last changing room and I look up and see this security camera in full view . Somehow it doesn't make me feel secure.
