“I own a business that employs temporary, international J1 Work & Travel participants. And when they get here every spring and every winter they need bank accounts. I have used First Bank of Wyoming and Glacier family of banks for these accounts for years. The staff is amazing and helpful every single time. They are incredible in dealing with customers when there is a language barrier. I just can't say enough good things about this bank. Thank you for always going out of your way to help. I'll be in tomorrow for three new accounts.”
“My wife and I have been banking at this branch for 15 years with our personal accounts and two business accounts. The staff have extremely welcoming, positive, and helpful every single visit. They instantly know us by name, even though we do much of our banking online anymore. They have never once given us a reason to look elsewhere for banking. I'm glad we have them in the community.”
“I've been banking at Pinnacle Bank since 1999, and I am more than satisfied with the service I've received. Anytime there's been a minor issue (only one in all these years), I was directed through the right channels, and the problem was remedied immediately.”
“The staff in Cody are professional, friendly and helpful. The girls always go above and beyond to help every customer and know everyone by name. Their customer service is unmatched!”
“I have been with this bank for 5 years now. I have thoroughly enjoyed this bank. I can't tell you the number of times they caught charges that I never purchased. I guess since we live in the digital age, anyone can find your data. They have stopped every intrusion I have ever had, which I love. They also now allow you to get a new Debit Card right inside the bank, no more waiting for 2 weeks to get a new one. There is a $5 fee, but well worth it if you ask me. The staff is all friendly and respectful, always available to help when the situation arises. I was thrilled when they gave us an auto loan, I was really worried it wouldn't go through as our credit hasn't been the greatest lately. The ONLY thing that I have a huge problem with is there website and app go DOWN ALL THE TIME. Here I am trying to balance my checkbook and BAM, you can't get access, you always get an error. When you call the bank, they are super friendly, but most times they tell me they are aware of the situation, but have no idea when it will be fixed. THIS DRIVES ME INSANE. HERE I AM NOW, TRYING TO BALANCE MY CHECKBOOK AND AGAIN THE SITE IS DOWN, WITH NO IDEA WHEN IT WILL BE BACK UP. ANNOYING. But if you can handle them constantly down, this is the bank I would recommend 10X's over!!”
“All needs, questions, issues I have had to deal with here have been met by the most sincere, nicest, friendliest people you could ever want. They handled covid-19 like pro's. WF should use this branch as an icon example for all branches. Wyoming hospitality rocks!!!!”
“My wife and I have been members of the Valley Credit Union in Cody since before it was Valley Credit Union, so many years. I have personally done business with the Branch Manager Jeff Parsons for various matters, Loans, CD's, & IRA's for my wife and I. Valley Credit Union & Jeff in particular are top notch bankers, service & honesty is above reproach, and rates are fair for today's market. Highly Recommend Valley Credit Union & Jeff Parsons.”