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June 2024 by Theresa Kirk
I only gave Spectrum a one because that is the only way i can give a review. Spectrum is one of the worse companies I have dealt with when it comes to customer service; rude reps on multiple occasions at multiple times. The internet cuts out and/or runs slow and absolutely over-priced. I have to constantly reboot the router and modem. The mobile service is horrible, not only is the signal extremely spotty but anytime you go into a zone that has zero service you have to reboot your phone one, two, or three times in order to get reconnected to their towers. When I decided enough was enough and changed to another company. Now, Spectrum's software will not let me take my debit card out of their system or stop auto pay. I called customer service and they basically said I have to wait until the end of the month and trust the system will take it out! Spectrum has NOT provided me with the service that claim to have, why would I trust you with my card info. I had to change my card through the bank! I will not be back for service. Go to Visionary or AT&T if you can, save yourself the headache.
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May 2024 by Marshall Herbst
My girlfriend and I just moved to a new apartment. Spectrum came and hooked up new router and everything got there xumo for the cable stuff. I am not a very heavy gamer I don’t do it everyday but mostly because I can’t because my WiFi cuts out and I lose everything on the game, called spectrum they said I had great WiFi and gave me an aether cord and assured it wouldn’t happen again well then lost WiFi games later here I am. We have started to make it so I’m the only one on our WiFi when I play(shut all phones off the WiFi and anything else and here I am still writing the review. I encourage everyone to check other options before choosing spectrum, because it can’t get much worse. Dog water would be the words I use for spectrums WiFi. I’ll be calling visionary on Monday. Spectrum your dads hate you.
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March 2024 by Kelby LaMasters
This joke of a company has it set up so your wi-fi shuts itself off constantly to save them money but it costs you a ton of time constantly turning the wi-fi back on about 30 plus times a day. It's pathetic. They also don't have local phone numbers in their spectrum offices. You have to call an 800 number and talk to somebody that has no clue what's going on. They also raised the rates by almost double for what appears to be absolutely no reason. This place is an absolute joke. There's a reason this company has gone bankrupt and changed it's name and ownership multiple times. Massive rip off and trash equipment that can't even do it's job properly. I don't overpay for internet for them to decide when it will be off or on. This is my last month with this trash company.
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February 2024 by Faye Loera
The lady who helped me was awesome! Very kind and thats a rarity around here... going in was a faster way to get what I needed done done!
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January 2024 by jacyee Freyensee
If I could give a 0 star rating I would. I went to their website back in august to look at pricing and apparently I signed up. I received the equipment but was never able to get it to connect. On the app during installation it says "billing will begin once connection is completed". I was never able to get it to connect so I did not know I was being billed. I just received a notice that I was sent to collections for $300 because of non payment. Their services are a joke, the customer service was a joke, and the way they treat people is a joke.
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December 2023 by Kaitlin Tester
Need to update hours says they were open today went there to pay a bill and they were closed and then last night they were closed when it say open till 8 not only that I have three kids I had to load up twice just for them to not be open
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October 2023 by Leon Fisher
Quick and efficient personnel in an attractive office.
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September 2023 by David Kirchoff
Deceptive practices, do not do business with this company. I pre-ordered the Samsung Flip 5 Z, for an advertised 999.99 price, I would recieve the 512GB instead of the 256GB as an incentive. Also, I would get $600 trade in for old phone. So I figured $399.99 for a new phone that's great! Oh, but I was so wrong! I figured financing it would be easy enough to pay off quickly once the $600 dollar credit was subtracted. Apparently, because I financed it, the credit is given each month over three years. This was only told to me after I signed of course. Plus they charged me for 1119.99, the standard price, with no reason why they aren't honoring the pre-ordered price. So, if I pay off the balance in full, they'll continue to give me the $16.66 for the remainder of the 3 year financing. As if I'm the bank taking payments from them!
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September 2023 by SG Racin
Wanted to give a huge shout out to Payson! Had an issue with cables on the property and he figured out the huge mess and went above and beyond making sure it was all straightened out and no longer unsightly! Thank you!
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July 2023 by Larry and Cathy Ballinger
Very good
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July 2023 by Kerry Griffith
Quick and easy
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May 2023 by Kaeden Child
Just got wifi, 2 day had to replace motom. A week later they shut us down for a “fraud” alert when they couldn’t pull anything up. Sat on the phone for a hour getting transferred to 5 different departments. extremely annoying. I also pay over 100 a month for the “best wifi”
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March 2023 by Adam M
Place sucks more then Dennys. I had AOL dial up in 1996 that was faster.
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February 2023 by Anthony C
Can never get a good internet connection and when I do it goes off and on multiple times on a daily basis, had a technician come take a look and was told it's the building I live in. Worst customer service and connection I've ever experienced
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October 2022 by ryan kellison
Was a customer for 8yrs. The cable was over $180 a month after the new customer discount wore off. The internet was $79 alone with random outages everyday. They sent technicians over a few times and managed to get the outages down to once a day for about an hour. They said that was the best they could do. Would not recommend them to anyone else.
