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November 2023 by Walt Campbell
In August, the wipers (front, rear, washers) stopped working all at same time. I figured electronic, so I too it to thunder basin Ford figuring they would have diagnostic equipment. Told me it was a module gone bad. $700 later got it back and everything worked except front washer. Took it back and they told me it was the front wiper motor causing the problem and for another $350 they could fix it. I waited a couple weeks and scheduled to have it in on a Tuesday. On Sunday before, everything quit working again. So they put a new wiper motor in and everything worked again, except the front washer, which is why the wiper motor was being replaced. And instead of $350, they charged me $500.After having it back in several times, with no success, I talked to Jason about it. He told me that his tech was on vacation and the next week when tech returned, he (Jason) would call me and tell me when they were going to get it in to figure it out. 2 1/2 weeks later with no call from Jason, I called again. Was told I would hear from Jason or Sara when Jason came back from an appointment. 3 hours later called back and Sara asked me if Nevaeh called me? No, no calls. So she told me it would be in on Thursday. After having it until Tuesday, Neveah called to tell me it was a broken wire and they were only charging me another $290. But everything works again.So it only took two and a half months and $1600 to get my wipers working again.Everyone was always nice when talking to me, but they have a habit of not returning phone messages, and I have to wonder if I needed the electronic module in the first place, since the wiper motor fixed most of the problems. And I have to wonder if they accidentally broke the wire when they were replacing the module since the washer worked before everything shut down.But Jason did I stall a new bug deflector without charging labor. So there's that.I don't think I'll be buying another Ford any time soon.
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October 2023 by David King Work
We wandered in, just looking. Loved our current vehicle so not anxious to trade, just looking. Found the hybrid F-150 we wound up driving off the lot that morning! No sales pressure or sales tricks, gave us more than expected (and I'd done research on trade value on our 2020 vehicle). This is the 4th vehicle we've bought from them over the years...and we've also done business with other dealers as well...definitely worth a visit to see what they have.
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October 2023 by Annmarie Kalbach
They're really great folks, they made it possible for me to get into my dream truck and have helped me every step of the way! Ask for Paul!
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September 2023 by Ron Gregory
Easily the MOST dishonest Ford Dealer in the State of Wyoming, if not further. EXTREMELY unresponsive, and very typical sales type attitudes. Smile to your face and shake your hand all while knowing they are deceitful and liars. DO NOT DO BUSINESS WITH THEM.
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September 2023 by Karl Milner
DO NOT BUY FROM THESE GUYS !!!!!!!!! bought 2 brand new trucks, both got stress cracks in the windshield. One was driven home and parked for 3 weeks. both were sent to novus glass to be told it was a rock chip so the warrenty wouldnt cover it. One i had 4 other glass companies look at that gave me written statements that it was a stress crack. THUNDER BASIN FORD WILL NOT HONOR ANY WARRENTIES
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September 2023 by John Shields
Sarah did a great job getting my truck fixed. I brought my truck in for a humming sound in the frontend. Turns out I needed two new front hubs. I was really surprised, since I only had 72,000 miles on my truck, but it needed to be fixed, and Sarah got it done. I would have loved to tip the mechanic, but i never got to meet him.Thank you.
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August 2023 by Julie N.
Called the service department and was asked to call back in 15 minutes. No problem. Called back and was disconnected. Called back a third time and was disconnected, again. So we won't be taking our Ford F150 there
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August 2023 by David Hofeling
I am new to the area and this was my first experience with Thunder Basin Ford. Pleasent surprise! They fixed a warranty recall issue that i had previously taken my vehicle to a "big city" dealership three separate times and they never fixed it (dealer had it each time for the entire day and even verified they had parts prior to scheduling). Thunder Basin performed two recalls the next day and my vehicles was ready by 11am.
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July 2023 by Christian B.
Sales is 6 stars easily. We worked with Paul who was fantastic. He handled every concern we had and even took care of several things that weren't even truly his responsibility. Service is an absolute joke. Brought our vehicle in to have some things fixed that I pointed out at purchase, and was given the run around like I have never experienced before. I was lied to, bounced around service writers and given a different story every time I called to check on my vehicle's repair status. When I brought these major communication issues up to the service manager, he acted like he could care less and I was in fact the one who was wrong for being upset about it. Sadly this service dept put such a sour taste in my mouth I will gladly drive 2 hours to go elsewhere rather than give them business again. Somehow I doubt they care though.
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July 2023 by Jamie Cooper
My wife and I recently purchased our 2nd vehicle from Raechell and Stacy at Thunder Basin Ford and couldn’t be any happier with the experience. Nikki and Paul were also super helpful on the day we picked it up. I appreciate you guys and 10/10 highly recommend Thunder Basin Ford!
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July 2023 by Michael Reynolds
I went in for an oil change and found out that my brakes were at their end. My brakes were replaced and I haven’t ever had any better working brakes. I’m truly happy and am 100% satisfied with the experience at Thunder Basin Ford.
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June 2023 by Nevaeh Liedy
Jack in sales was a big help! He helped me get my new 2023 F-150! I’ve never been happier, definitely would recommend this place and the staff!
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April 2023 by Steven Peterson
Dustin was an excellent salesman that guided us through the purchase process with our son. Thanks
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March 2023 by Brad Slaughter
Excellent easy purchase of my 2023 Ford Maverick Hybrid. No hassles, no broken promises, no junk fees. I am very happy with Thunder Basin. Thanks Raechell and Dustin!
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March 2023 by Leitha Anderson
Had problems with battery in my 2 year old Explorer, and my remote functions would go into “deep sleep mode” to preserve the battery. Took a couple weeks to get it in, but seems to be fixed. Dustin is the one you want to deal with. He’s great.
