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October 2023 by Dennis Gettys
10 out of 10. Big thanks all around goes out to this company. I was missing a part for my CPaP which they had in stock.
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August 2023 by Kristen Lee
Not a honest company:1. Website price for wheelchair is $75 per week and about $20 each additional days but when I called, the lady answered the call would not honor their own website pricing and insisted that it was $100 per week and $30 per additional day.2. My insurance agent suggested me to ask about Medicare discount available or not. I called again and the guy who answered gave me an attitude and told me "No discount and it is only $100, we don't have to go through with this."3. When we arrived, the contract says $100 per week and $35 a day (not $30 like the lady said).4.We rent for 8 days just in case knowing we might end up return it one day early on a Fri rather on Sat which they are not open and another review said they had problem returning on Sat so I specifically ask about the return policy. The lady told me it is fine to return early and they would only charge based on the days we kept the wheelchair. However, when I returned it early, the guy used prorate to calculate the last day so we only got a bit over $14 refunded which originally cost us $ 35 for the 8th day.Be careful about their pricing and refund policy if you are like us not able to find another place to rent a wheelchair.
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July 2023 by Kk L.
Not a honest company:1. Website price for wheelchair is $75 per week and about $20 each additional days but when I called, the lady answered the call would not honor their own website pricing and insisted that it was $100 per week and $30 per additional day.2. My insurance agent suggested me to ask about Medicare discount available or not. I called again and the guy who answered gave me an attitude and told me "No discount and it is only $100, we don't have to go through with this." 3. When we arrived, the contract says $100 per week and $35 a day (not $30 like the lady said). 4.We rent for 8 days just in case knowing we might end up return it one day early on a Fri rather on Sat which they are not open and another review said they had problem returning on Sat so I specifically ask about the return policy. The lady told me it is fine to return early and they would only charge based on the days we kept the wheelchair. However, when I returned it early, the guy used prorate to calculate the last day so we only got a bit over $14 refunded which originally cost us $ 35 for the 8th day.Be careful about their pricing and refund policy if you are like us not able to find another place to rent a wheelchair.
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January 2023 by Brendan A.
My CPAP headgear cracked. I knew something seemed wrong when I was sleeping. I was 550 miles from home. Western Medical had the headgear for my CPAP in stock and quickly had my problem resolved.
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August 2021 by Sandy Denton
We were vacationing in Jackson, Wyoming and needed the use of a wheelchair. We contacted this company and arranged to rent one for a week.We we’re picking it up after hours so they gave us a code to use. The wheelchair wasn’t there and they were not answering voicemails. A girl said unfortunately the wheelchair was put back and the paperwork was put into the picked up file. Admitting it was their fault. We didn’t have use of the chair for the first 2 days of our trip.When we were returning the wheelchair after a week on a Friday afternoon at 3:00 they were closed and again did not answer voicemails.We were flying out on Sat. morning so we’re confused as to what to do about the chair. A very unreliable company.Luckily after explaining our dilemma to our hotel they said they would keep the chair in the office until the company could pick it up. They said it wasn’t the first time they had done this. This company was not very reliable about communicating with customers.We are home now and finally reached someone in the office to see if they had picked it up yet. They weren’t aware of the situation and tried to charge us for having to pick it up. Very inconsiderate person. Acted like we were bothering him because HE WAS VERY BUSY.I’d rent from someone else or take your chances with this one.
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July 2021 by Lynda
I could not be happier. Tucker and Gabrielle were perfect.They were very knowledgeable and professional. And patient! I had dozens of questions while deciding on which electric scooter to purchase. Being able to make this purchase locally and avoiding the trek/treks to Idaho Falls was wonderful.
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May 2021 by Judy Riley
Friendly staff! Very patient and knowledgeable. Helped us get a walker for my father to get around at the parks (Yellowstone and Grand Teton).
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December 2020 by Nick C.
Easy pick up and drop off. I rented a Game Ready Ice Machine. It was in great condition and clean and new looking. Worked great for the two weeks I had it. Western Medical was very easy to deal with. Will definitely use them again if the need arises.
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October 2020 by Jack McGrath
They helped me out with some CPAP equip I left at home and saved some sleepless nights in the mountains.This was all on a late Friday afternoon.Thanks again.
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January 2020 by berkowitzlauren
The monitor they sent us came with 2 "neonatal" sensors that are marketed as suitable for anyone about 6 pounds and under. My son is 10 pounds...so. Obviously those don't work. Tucker, the owner ofWestern Medical based out of Jackson Wyoming, just told us that we don't know what we're talking about, that they WON'T try to send us the correct sensors, that Masimo, (the company who MAKES the sensors, whom I called and directly spoke with) is wrong about what sensor my son needs, and proceeded to tell me he no longer wanted to talk to me and that I should return the monitor and find one elsewhere and then HUNG UP on me. I would give this company negative stars if I could. What an absolutely, negligent, fraudulent, medically un-sound experience.
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December 2019 by Joshua Carr
Terrible customer service and a rip off! DO NOT USE
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July 2019 by Lori McIntosh
Great experience renting a wheelchair, and bought a can of oxygen too after explaining symptoms my 82 year old
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July 2019 by Cathy Johnston
I wish to thank Western Medical Equipment for facilitating our rollator rental when they were on vacation and the store was closed. The rollator was placed outside the store and chained to a post for us to pick up! My 91 year old Mom loved being able to have security when using the walker. She was able to be involved and enjoy attractions. One of the things we were able to do was visit Teton Village and ride the gondola. We first stopped by the General Store for a coffee break while grandkids played on the ropes. We then made it to the entrance of the tram and at the top admired the view from the couches. After that break, we came back down, rested again in the shade, and then headed back to our hotel.
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July 2019 by Cathy J.
I wish to thank Western Medical Equipment for facilitating our rollator rental when they were on vacation and the store was closed. The rollator was placed outside the store and chained to a post for us to pick up! My 91 year old Mom loved being able to have security when using the walker. She was able to be involved and enjoy attractions. One of the things we were able to do was visit Teton Village and ride the gondola. We first stopped by the General Store for a coffee break while grandkids played on the ropes. We then made it to the entrance of the tram and at the top admired the view from the couches. After that break, we came back down, rested again in the shade, and then headed back to our hotel. Mom also used the rollator daily as a chair. She did not need to stand in lines. We came to the area for a wedding at Box Y Ranch out of Alpine. She delighted in being able to watch the antics of family members as they rode a mechanical bull at the ranch! The equipment rental was appreciated by all the family.
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May 2019 by Nathan McGregor
These guys were great! They had the scooter waiting for us at the hotel fully charged when we arrived and were very reasonably priced, especially for a resort town. The scooter appeared to be new and was in great working order. Would use them again!
