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October 2023 by Anna Novak
My husband bought my wedding ring from Jim Rasmussen. The diamonds have fallen out of it 3 times. Jim’s grandson admits that the diamonds keep falling out because the ring is a lemon and poorly designed, but refuses to refund the ring.The only options the Rasmussen family are offering are:1. Pay for a repair that does not fix the problem of the diamonds falling out.2. Pay to have more gold added to the ring, so that it might be wearable.3. Pay for a different ring.We are unhappy because we do not think we should be paying for anything. We did not know it was a poorly designed ring until the Rasmussen family told us it was a poorly designed ring. So, if you know you sold an unwearable ring, why would you not do the right thing and offer us a refund? Instead you are asking us to pay you more money after we have lost all our trust in your family business.
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October 2023 by Zachary Hill
Sharice and Gabriel were awesome. Despite the smaller selection in store, they went above and beyond to order me something that was perfect. Throughout the process, they maintained a professional demeanor while also having a great sense of humor. Even though there’s online options and the stores in Cheyenne, I highly recommend this store for their superior customer service.
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August 2023 by Trey Sherwood
I am so pleased with my most recent experience at Rasmussen. I brought in my Great Grandmother's wedding ring from 1919. My mother had been told it was "beyond repair". After visiting with the manager, Sharice, we developed a plan to have it fixed. She was so kind to walk me through the process, provide costs up front, and updates while work was being done. She even had the idea of adding my GG birthstone to the ring! (The original diamond had been given to my grandmother). I picked it up today and it is more beautiful than I imagined. They were able to keep 90% of the original (historic) materials in tack while strengthening the band. This is now a piece I will enjoy wearing every day!
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June 2023 by Aaron
For a small to jewelry store had enough selection to choose from for me to find the ring I've been looking for to ask that special question to my special someone.
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May 2023 by Mike Seawall
All drama and no service! I was given4 reasons why my wedding ring was 6 weeks late...None of which matched the first excuse given, two different reasons were given within 2 minutes of each other when the owner was confronted! Good luck with your business model. Pink suite, REALLY:)
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May 2023 by John Spitler
Resized my wedding ring. Was still too tight after first resizing but they made it right resizing for a second time at no charge. Very helpful and friendly people.
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April 2023 by Harry Whitlock
Kincaid was so very helpful and professional. I really appreciate having the watches fixed as a walk in customer. You have excellent customer service. Thank you!!
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March 2023 by Emily Walker
I have shopped and had jewelry repaired with the Rasmussen's for nearly 25 years. They are amazing to work with and you can't ask for better quality or service.
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March 2023 by Peter Brown
Very friendly staff, historically have had great experiences here however it took over a month for a ring repair this time.
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January 2023 by Wyatt Hervey
Amazing service. I was met at the door with a smile and I was helped through my whole shop there. I went in wanting a bracelet and the gentleman found the exact one in my price range.
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December 2022 by Emily Mangus
I always have a pleasant experience with Rasmussen Jewelers! They are friendly, professional and always make me feel welcome!
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October 2022 by Kel Bisbee
Awesome and friendly staff! They did a great job resizing my wedding ring and was able to do it fairly quickly! I really appreciated the work they did.
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October 2022 by clayton helms
Pearce is the one who assisted me when I came in to get my wife's wedding ring repaired, cleaned and shined. After carefully inspecting the ring he quickly found the break in the shank, a few stones that were missing and prongs that were bent and not holding the main stone securely. I was given a quote for all the repairs while I was in store and a time frame of when repairs would be completed. He was extremely kind and very professional. I would recommend this store for jewelry and Pearce for the absolute best service possible.
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October 2022 by Beth Sanchez
Friendly, knowledgeable staff. They’ve been my place for years, and many occasions. To me they are the best! I love my diamond wedding ring! They know how to count back change too! Go see them!
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October 2022 by Braun Knudsen
Kincaid and everybody I dealt with were very professional, knowledgable, and helpful. I had a pleasant experience replacing a gold wedding band. A good value on the ring as well. I would definitely recommend them.
