Verizon's store in Alabaster offers a range of mobile, 5G home internet, and business services. Customers can visit the store or conveniently place online orders with options for in-store pickup, free 2-day shipping, and same-day delivery where available. While the staff is often described as helpful and professional, there are concerns about the lack of seating for waiting customers, as some have experienced long wait times with limited seating available. Several reviews highlight the excellent service provided by employees like Micheael Sykes, Pete, Samuel, Kenny, Tamesha, and Shannon, who are noted for their knowledge, courtesy, and dedication to customer satisfaction. Many customers express gratitude for the assistance they received when purchasing new phones and signing up for services, with the overall atmosphere described as welcoming and friendly. Despite the seating issue, the Alabaster Verizon store earns high praise for its stellar service and the genuine effort of its team to meet customer needs.
Micheael Sykes was very helpful made sure I received all discounts and promotions, super courteous and professional stellar service. Wilkins and Robert Wilkins assisted in the whole event was amazing thank you Verizon.
October 2024
Pete got me and my fiance set up with 2 new iphones, also with the help of Samuel. Both are very knowledgeable, friendly men whose main priority is you, not themselves. I will be directing any future business I need through Verizon to these gentleman. Very thankful for them.
February 2024
Pete at this store is very helpful and knowledgeable about what is best for the customer. Diligent and thorough!
