Metro by T-Mobile, located at 7337 US Highway 431, offers unbeatable prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store has recently seen positive changes in management, with staff members like Danielle and Jorge receiving high praise for their exceptional customer service. Customers have reported experiences of helpfulness and patience, particularly from Danielle, who has been noted for her knowledge and ability to assist with various inquiries without being pushy. Despite past challenges and some initial confusion from previous representatives, visitors have left highly satisfied, often recommending the store to others. The staff is described as friendly and professional, effectively navigating busy times and even language barriers to ensure customers receive the support they need. Overall, customers are encouraged to visit the store for a positive experience, especially under the new management, where they can expect attentive service and a commitment to meeting their needs. For those interested in prepaid plans and phone upgrades, Metro by T-Mobile promises a welcoming environment and reliable assistance.
I like the service I get here Chelsea and Amanda are very kind, they helped me get a new phone for a low price!
August 2026
My son bought a new phone today. Chelsie and Edith helped us. The experience was awesome. I wish I could give 10 stars.
July 2026
Absolutely best customer service I’ve ever had at a phone store I forget the young lady’s name but she helped me by setting up a new account for my friend. She even was kind enough to explain the payment process for my bill which was $300. Top class of customer service absolutely outstanding.
