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“i had a great experience with Ms. Debora! She was kind, attentive, and went above and beyond to help me. She made everything feel easy and stress-free. Thank you so much!””
“We love Midsouth Bank! Christina and the entire staff are so friendly and helpful. We have banked here for years and would recommend them to everyone. Their courteous and professional service can’t be beat! Thank you Midsouth Bank!!❤️”
“Auburn University Credit Union gave me a fantastic service to get my first car
Thanks to Shane Smith for facilitating my application and a wonderful service.”
“River bank is by far the best with their customer service!! Ms.cheryl at the Alexander city branch is awesome... Hands down simply the best in my book.. thank you for being you!!”
“I can’t speak highly enough of Ameris and how easy they made the mortgage process. I had problems with server other lenders before this and they got me closed in about a month with no issues and a lower rate. Julia McCreight was so helpful and quick to respond. Highly recommend!”
“Shawn Blanton has given me excellent customer service on the loan side as well as on the member service side. She is very knowledgeable with the products that Max offers. I prefer to talk with her on my banking needs. Word of mouth means a lot. I recommend people to go to max and to see Shawn as well. She’s a valuable asset to the company.”
“I moved my $ from another area bank because rates on CDs were very favorable at Southern States and I wanted a bank who would actually answer my calls. I couldn’t be more pleased with the experience at Southern States. They responded immediately to my questions. Excellent service!”
“I really like Auburn University Federal Credit Union for so many reasons, but placing holds on established accounts in good standing ALL THE TIME is getting a bit old. I am actually considering going to another financial institution that is NOT so inconvenient and will NOT place holds on established accounts in good standing. I have worked in credit unions and banks so I understand the idealogy behind holds, but your use of holds is getting ridiculous and I may be a past customer soon.”
“5 star rating is specifically for the Auburn branch.
I attempted to use the Opelika branch, but the staff, to include the bank manager, made me feel like they could not wait for me to leave. In no way did they attempt to assist. I felt so uncomfortable that I decided it was best I leave.
My mother wanted to use Cadence Bank, so I elected to try the Auburn branch. I was welcomed and my banking and investment needs were addressed.
I strongly recommend you not make assumptions. My skin is brown; however, my money is green.”
“Everyone at this branch is awesome! I've always had good experiences with Auburn Bank. But the people at this branch are always helpful and have a good attitude! It's a pleasure banking there”
“I have been with this bank for almost 10 years, the excellent associates and staff are a true community resource. They helped me understand and build my credit and have always been very professional.”
Closed
325 N Gay St, Auburn
Banks
“This particular branch consistently delivers exceptional service, surpassing the performance of other branches in the Auburn area. We commend Whitney, Crystal, Landan, and Arlin for their outstanding contributions.”
9AM - 1PM
185 N College St, Auburn
Banks
“I want to recognize an outstanding level of customer service provided by Schuyler Jones, a college student working at the Chase branch in Auburn. As an active duty service member stationed overseas, I had been struggling for over three months to verify my identity in order to obtain a Chase credit card. During that time, my application was rejected twice and my credit was run multiple times, which made the process both frustrating and discouraging.
Schuyler demonstrated true professionalism, patience, and a strong commitment to customer satisfaction from the moment she assisted me. Even when faced with challenges coordinating with the fraud department, she remained composed, solution-oriented, and focused on delivering results. Her positive energy and customer first mindset turned what had been a stressful situation into a smooth and successful resolution.
Within approximately 20 minutes, Schuyler was able to accomplish what had not been resolved in months. Her dedication, accountability, and service excellence reflect the very best of Chase’s values. Because of her persistence and professionalism, I was finally able to verify my identity and move forward with my application process, something that may not have happened without her support.
Schuyler is a tremendous asset to the Chase team, and her performance exemplifies what world class banking service should look like. I am sincerely grateful for her help and highly recommend recognizing her for going above and beyond to deliver an exceptional customer experience.
Thank you Schuyler!”
“Their banking services are great and their staff is friendly. They definitely need to upgrade their online banking software to be a bit more modern but if you need a loan, this is a great bank to go with!”
“We had a great experience setting up our joint bank account! Titus helped us with setting it up. Michelle and Humberto helped us with the deposit. The three of them were amazing!”
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“Love my bank, they have the old school hospitality in handling your concerns with the modern twist! Very friendly and professional staff - THE BEST!!!??????♥️♥️”