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“I was very happy with the customer service at SmartBank. Destiny, the banker who initially answered the phone when I called, took ownership of my case and was very professional and efficient.”
8:30AM - 5:30PM
2394 E University Dr, Auburn
Banks
“River bank is by far the best with their customer service!! Ms.cheryl at the Alexander city branch is awesome... Hands down simply the best in my book.. thank you for being you!!”
9AM - 4PM
336 N Gay St, Auburn
Banks
“Shawn Blanton has given me excellent customer service on the loan side as well as on the member service side. She is very knowledgeable with the products that Max offers. I prefer to talk with her on my banking needs. Word of mouth means a lot. I recommend people to go to max and to see Shawn as well. She’s a valuable asset to the company.”
“We love Midsouth Bank! Christina and the entire staff are so friendly and helpful. We have banked here for years and would recommend them to everyone. Their courteous and professional service can’t be beat! Thank you Midsouth Bank!!❤️”
“Auburn University Credit Union gave me a fantastic service to get my first car
Thanks to Shane Smith for facilitating my application and a wonderful service.”
9AM - 4PM
785 North Dean Road Suite 300, Auburn
Banks
“I can’t speak highly enough of Ameris and how easy they made the mortgage process. I had problems with server other lenders before this and they got me closed in about a month with no issues and a lower rate. Julia McCreight was so helpful and quick to respond. Highly recommend!”
“I moved my $ from another area bank because rates on CDs were very favorable at Southern States and I wanted a bank who would actually answer my calls. I couldn’t be more pleased with the experience at Southern States. They responded immediately to my questions. Excellent service!”
9AM - 5PM
165 N College St, Auburn
Banks
“i had a great experience with Ms. Debora! She was kind, attentive, and went above and beyond to help me. She made everything feel easy and stress-free. Thank you so much!””
8:30AM - 4PM
807 East Glenn Avenue, Auburn
Banks
“5 star rating is specifically for the Auburn branch.
I attempted to use the Opelika branch, but the staff, to include the bank manager, made me feel like they could not wait for me to leave. In no way did they attempt to assist. I felt so uncomfortable that I decided it was best I leave.
My mother wanted to use Cadence Bank, so I elected to try the Auburn branch. I was welcomed and my banking and investment needs were addressed.
I strongly recommend you not make assumptions. My skin is brown; however, my money is green.”
“I really like Auburn University Federal Credit Union for so many reasons, but placing holds on established accounts in good standing ALL THE TIME is getting a bit old. I am actually considering going to another financial institution that is NOT so inconvenient and will NOT place holds on established accounts in good standing. I have worked in credit unions and banks so I understand the idealogy behind holds, but your use of holds is getting ridiculous and I may be a past customer soon.”
“Everyone at this branch is awesome! I've always had good experiences with Auburn Bank. But the people at this branch are always helpful and have a good attitude! It's a pleasure banking there”
8:30AM - 5:30PM
1192 South Donahue Drive, Auburn
Banks
“I banked with them for many years, when and I started the search with what are the most financially stable banks. And at the time, they were the only one who had the highest rating. I've been with them ever since and been very happy. They hire super great people and have a very friendly staff. They really take care of you and do their best to help you in any way they can. It is the best of both worlds, nice people with best of security- at least as good as you can have in a fractional reserve system. Take a look at this bank if you are on the fence, you won't be sorry.”
9AM - 5PM
325 N Gay St, Auburn
Banks
“I love the tellers, clerks and other workers there. They are always cordial and excited to see their customers. It means a lot to my mother and myself when they personally can identify you and greet you with your name. We feel special. We've been banking at Auburnbank since I entered AU in 1991.. That's a longtime?✨️ Keep up the awesome work!!”
“I want to recognize an outstanding level of customer service provided by Schuyler Jones, a college student working at the Chase branch in Auburn. As an active duty service member stationed overseas, I had been struggling for over three months to verify my identity in order to obtain a Chase credit card. During that time, my application was rejected twice and my credit was run multiple times, which made the process both frustrating and discouraging.
Schuyler demonstrated true professionalism, patience, and a strong commitment to customer satisfaction from the moment she assisted me. Even when faced with challenges coordinating with the fraud department, she remained composed, solution-oriented, and focused on delivering results. Her positive energy and customer first mindset turned what had been a stressful situation into a smooth and successful resolution.
Within approximately 20 minutes, Schuyler was able to accomplish what had not been resolved in months. Her dedication, accountability, and service excellence reflect the very best of Chase’s values. Because of her persistence and professionalism, I was finally able to verify my identity and move forward with my application process, something that may not have happened without her support.
Schuyler is a tremendous asset to the Chase team, and her performance exemplifies what world class banking service should look like. I am sincerely grateful for her help and highly recommend recognizing her for going above and beyond to deliver an exceptional customer experience.
Thank you Schuyler!”
9AM - 5PM
1605 S College St, Auburn
Banks
8:30AM - 4:30PM
415 N Dean Rd, Auburn
Banks
“Their banking services are great and their staff is friendly. They definitely need to upgrade their online banking software to be a bit more modern but if you need a loan, this is a great bank to go with!”
9AM - 5PM
307 N GAY ST, Auburn
Banks
“We had a great experience setting up our joint bank account! Titus helped us with setting it up. Michelle and Humberto helped us with the deposit. The three of them were amazing!”
“I have been with this bank for almost 10 years, the excellent associates and staff are a true community resource. They helped me understand and build my credit and have always been very professional.”
“This particular branch consistently delivers exceptional service, surpassing the performance of other branches in the Auburn area. We commend Whitney, Crystal, Landan, and Arlin for their outstanding contributions.”
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“Renasant Bank is by far the best bank that I have ever used. The staff are exemplary. They are not just knowledgeable about their job, but in their friendliness, and a true commitment to make your banking experience the best. The bank President knows his customers personally. I could not recommend a better institution to trust for all of your personal or business banking needs.”