Best Western Carlton Suites offers a clean and comfortable stay with spacious rooms that feature two TVs, a fridge, microwave, coat closet, and cozy beds. The bathrooms are also clean, and the hotel provides amenities such as a pool, sitting area for kids, and a business work area with a desk. Guests appreciate the friendly staff, especially those who received quick and helpful service, like assistance with reservations. The breakfast is generally good, and the internet is fast, making it suitable for both leisure and business travelers. The pool area is well-maintained and enjoyable. Some rooms may lack a desk or have minor issues like a small bathroom or patched furniture, but overall, the hotel offers a pleasant experience. Guests value the helpfulness of staff, especially during early check-in requests. However, there have been some concerns about customer service, as reported in a case of rude behavior from a staff member. Despite this, many guests find the hotel to be a nice place to stay, with good amenities and a great location.
Great location huge size and clean room 2 Tvs fridge and microwave coat closet nice size clean and comfy beds lovley clean bathroom business work area with desk sitting area for kids the pool was great an overall excellent experience i give 5 stars
July 2025
Very nice place to stay. Rooms were clean. I'm mainly writing this review to give a shout out to Octavia! I had made reservations for the wrong date, and she was quick to change it with no questions or hassle. She is amazing with customers and good customer service is hard to find these days. Give this lady a raise!
April 2025
I called to find out the rate for the banquet room and spoke with Montue. Montue advise they don’t provide services for a public event and before I could get Thank you out he disconnected the phone. Very rude not Courteous at all just hung up. I worked the front desk there many years ago and politeness and courtesy was... read full comment
