Brook Highland Place is a residential community situated in a peaceful setting by a private lake, a short drive from the city. The apartments feature private patios or balconies, and the property includes two sparkling pools. It is close to great shopping, diverse entertainment, public parks, and convenient transportation. Multiple reviews highlight exceptional and friendly service from the office staff, who are described as a ray of sunshine, helpful, and going above and beyond. The maintenance team is also consistently praised for being very helpful, working hard to fix issues, and responding pretty quickly. Reviews note that the service has gotten much better, with staff exhibiting great customer-friendly attitudes, efficiency, and top-tier professionalism. The staff's skills in customer service and their efforts to make people happy are specifically commended. While one reviewer mentions having ups and downs, the overall sentiment from residents is positive, with several stating they love Brook Highland Place and that it feels like the home they've always dreamed of. The trash collection service is also noted for being reliable and safe.
Ms. Frederick McCray Is definitely the type of property manager that will get the job done, she came in a few weeks ago with no clue of what was going on with my old apartment , just know she handled it !!!! im just moving into my new unit & love it ?
July 2024
Ms. Frederick McCray is the new property manager and she did an excellent job fixing my account with efficiency and a great customer friendly attitude. The service has gotten so much better since she started if you’re having any issues I highly recommend speaking with her. Her professional is top tier !
April 2024
Kiana was an amazing help and very welcoming !! The application process was smooth and the property looks beautiful
