Very polite and professional employees. The issue I had was simply that it took about 2.5 hours to change a single tire. If you are in a hurry I'd look elsewhere.
January 2020
Do NOT take your care to this firestone. They will quote you one price and charge you another, unnecessary charges that you did not ask for. They do not balance your tIres for free it is an additional $87 charge even if you purchase tire.
October 2019
I arrived early for my appointment and was assured I would get right in. 30 minutes after my appointment time, I left without my scheduled oil change and tire rotation. Did I mention that I bought the tires there? I will never set foot in there again.