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February 2023 by Steven Files
Told me I had lug nut missing and didn't bother to put one on.
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October 2021 by Todd S.
Very polite and professional employees. The issue I had was simply that it took about 2.5 hours to change a single tire. If you are in a hurry I'd look elsewhere.
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June 2021 by Monique M.
If I could give ZERO stars, I would. I'm currently sitting at the location 4 hours after having an 8am appt for a brake job and no one has started working on my vehicle. After 2 hours I was told they needed my tire key, which means they didn't look at the condition of my brakes until 2 hrs after my appt. time. 2 more hours go by and when I inquired about the status of my repair and how much longer. I was told they hadn't started any work because they needed my permission to begin, but no one ever came to the waiting area to ask for it !! There are no restrooms to use, no wifi, no water.... this place needs to close its doors!!
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November 2020 by janneise walker
Excellent service.. just slow
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January 2020 by Gina P.
Do NOT take your care to this firestone. They will quote you one price and charge you another, unnecessary charges that you did not ask for. They do not balance your tIres for free it is an additional $87 charge even if you purchase tire.
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December 2019 by Andreshe'a C.
Great staff and leadership under Damali McFarland. I came into the shop after 3p for a tire purchase and change and they were able to complete my request before close with three cars ahead of me. The shop was great. There was a very small miscommunication about my tire being in stock but they called me back informed about the situation and switched the tire after discovering they had what I originally requested. Great shop! I would definitely recommend.
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December 2019 by Heather F.
I'm new to Birmingham. When I started losing pressure in my tire on Sunday afternoon I wasn't sure where to go. I'd stopped into to 2 other places prior and they couldn't help me. When I stopped in at Firestone, even though they were very busy, they were willing to fit me in. The gentleman at the front was very nice. He kept me updated the whole time and my tire was fix in no time.These days good customer service isn't as common as it used to be or should be, but the people and the service at Firestone was absolutely awesome! I will definitely be taking my car back to them.
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October 2019 by James N.
I arrived early for my appointment and was assured I would get right in. 30 minutes after my appointment time, I left without my scheduled oil change and tire rotation. Did I mention that I bought the tires there? I will never set foot in there again.
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June 2019 by Vineet N.
Appointment scheduling is a fake program. Don't rely on that scheduling service. I scheduled my appointment one day before for 11.30 next day, they told the the service will be done by 12.30. I said great and I will plan accordingly. went there next day at 11.30, now they say they will try to do it by 12.45 and when i come back at 12.30 they even haven't started yet. They waisted 2 hours of my time(including going there and back) and still I have to take my car back without service as they wanted more time. Problem is not that they took time, the problem is that how they communicated and mentioned the timelines and did not followed the timelines. What point of scheduling an appointment when it does not have any meaning and you still wait in the queue and on top of that you miss-communicate the customer about timings. Don't you think that they have plan accordingly what you communicate.
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June 2019 by Alex I.
I want to give this Firestone 5 stars but I can't. Marqies was great and I have no complaints about him. My issue is that I came in for an oil change. Once I left I began to notice a strong smell of burning oil. I subsequently come home to pop the hood and the oil cap was not screwed on! It was found adjacent to the hood lever. And now oil has spilled all over the engine! I do hope that Firestone corrects this situation, and if they do I would definitely be includedto changing my star rating. I also purchased the life time tire rotation, balance, and alignment that very day I came in for my oil change to. I am quite disappointed. Updated review: Firestone was actually quite prompt in reaching out to me to correct the issue that had occurred regarding the oil spill. The mechanic who had originally worked on car actually personally apologized to me. And they charged me nothing to totally correct their error and they cleaned the spillage as well for no cost (as should have been the case). I'm giving them 3 stars now instead of 1 because they gave me 5 star service on my follow up visit. I will be coming back to this Firestone in the future.
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April 2019 by Grace B.
I dropped my car off at 9 am. I had an appointment.... it is not 3:22 pm and my car is still in the shop. An oil change should not take that long. I am furious. I called at 11:15 and was told it would be ready in 30 minutes. I won't be back here unless I have no other choice.
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March 2019 by Hannah M.
I BLEW my tire and they did everything in their power to try and help me save as much money as possible, while still ensuring I had a good tire. They were very flexible with me in scheduling and they got right to me when I got there. They are also open late which is convenient for the people who work until 5:30/6! Everyone was very nice and explained everything to me so I could understand the process. Would come back for sure!
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March 2019 by Sonya J.
I bought 4 new tires for my daughter on December 23rd as a Christmas Gift. In February two of her tires pop as if they were retreads or dry rotted. Firestone would not replace her tires. This is the last time that I will purchase anything from them. Poor customer service!!! Do not buy tires at this place.
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March 2019 by Kolt S.
This is probably one of the worst Auto care places I've ever been to.. set an appointment online and of course it didn't work and then waited 3 hours for an oil change... just an oil change. I wouldn't waste your time coming here
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February 2019 by Allison B.
I called today because I saw a coupon on Facebook that ended today. I was able to get in and get 4 new tires. I highly recommend Marqies he was friendly and knowledgeable and even placed me in a tire that was less than I was originally prepared to pay. Now my SUV has 4 new tires and it drives better than it ever has because the tire meets my needs! I even added the roadside assistance because I drive several hundred miles a week and I need it with all the road construction going on. Happy customer Way to go Marqies!
