November 2020 by Shellie Sullivan
Great service and perfect for my new WFH and workout wardrobe.
October 2020 by Bethy Rawson
The employees are rude and dressed like strippers!
August 2020 by William Loveless
This location does not update their website, store hours, and has never once answered the phone nor have they ever returned one of my voicemails.
July 2020 by Lea Jones
I have now had two very uncomfortable encounters with sales consultants at this location. Not only was I treated rudely but witnessed others as well. Great inventory but will never venture there again. No one deserves to be treated with disrespect.
July 2020 by Dawn Nguyen-Truong
My husband and I religiously stop by this location every time we pass through town to visit his mother and we LOVE the educators there. They are consistently so kind and helpful. S/O to Emily who assisted me with placing an online order for in store pick up on an item that was so hard to find... my day was made!
June 2020 by ashton justice
I went to the store at the summit and they were so rude. The lady said we could not go in because they were at max 5 people and was not even nice about it. I will NOT be shopping here anytime soon
February 2020 by Craig Winn
Great store for all your athletic wear at the Summit. Nice place to spend 20 min while waiting for your table at Chuy’s next door. Made fun of a coworker for wearing these name brand clothes because the name does not sound very masculine but after visiting the store he is off the hook and I had to apologize.
February 2020 by Kevin McSwain
Great store. Well organized and the staff is very friendly. Conversation with them isn't forced and I appreciate that.
February 2020 by Cary Collins
Great service. Super friendly staff. Whew it's not cheap for sure
January 2020 by Nick Carson
Great deals on shorts
December 2019 by Taylor McCall
Great staff and great products!
December 2019 by Kyndall Shedd
Emily, one of the managers at the Summit store was AWESOME with my daughter today in the store. She was not feeling well and Emily went above and beyond. We appreciate her and her genuine concern for us and the service we received. Thank you Emily and thank you Lululemon, you got a great employee.
December 2019 by Amelia Slaughter
The customer service was great! They were SO helpful and nice!
December 2019 by Sharon S Beck
Great selection great customer service
November 2019 by Katrina Pyron
Thank you to Natalie at the Summit store for spending so much time looking up info on my daughter’s gift card that showed a zero balance. We have never been to the store and not spent it online. She worked it out for us and turned our first experience at Lululemon into a positive one. Thank you!!
October 2019 by Janet Roberson Smith
My favorite store to shop! The team members are so helpful and sweet. I enjoy doing acro yoga here as well!
August 2019 by Carlos Garcia
Great customer service. They did not have either of the items I wanted in my size but ordered one item to be shipped to my home and will hem another that will also be shipped. I can not comment on quality of the items yet, hope they hold up well as they are quite pricey. But big thumbs up on customer service by the staff.
August 2019 by Brian Diaz
Crowded on the weekend, but good setup and expensive as usual ; )
July 2019 by Kyle Tatum
I was helped out by Natalie, a floor manager, with a return and exchange and she made the process so incredibly easy! The store is clean, organized, and every employee is eager to help out should you need anything.
July 2019 by Justin Missanelli
This is a review of the store not the products. The best retail vibe at The Summit. The staff is amazing. Always helpful. Always accommodating.
June 2019 by Cortney Wilbanks
Best team Birmingham lulu has had! Nobody is ever in a bad mood/doesn’t want to be there. Love it!
April 2019 by Josh Mays
They are very helpful inside the store. I'm terrible at shopping for myself or anyone else. They are very good at helping you determine what would be best.
March 2019 by Christopher Godlewski
Everyone knows that Lulu makes really high end stuff that's pretty pricy and (almost always) amazing fabric and details. I'm not going to address their products, just this location. I haven't been to other stores but yes, I wish the place was a little bigger and had more inventory so you wouldn't have to get so much online (ie, jackets, other things that may not always make sense to sell in Alabama). But it is what it is, the employees don't control that.
March 2019 by Bobbie Christine
Love this brand... all of the hype is true.. wouldn’t wear anything else.
January 2019 by Ingrid Howard
I went on a busy Saturday afternoon after Christmas. Despite being busy, one of the workers helped me find what I was looking for (I wanted matching sports bras and leggings). She took the time to help me find the right size, bringing items to my dressing room for me. Thank you Lulu — I love my new items!
January 2019 by John Petricevic
Attempting to return and exchange a gift received on Christmas, with the original receipt, satisfying every holiday return policy, I could not exchange a towel because the cashier didn’t approve of the way it was folded and re-packaged. The towel had been opened to look at the pattern, which is the reason for the exchange, and had never been used. This was clearly articulated to the cashier and manager. I decided to call Lulu corporate customer service and they were happy to provide excellent customer service and exchange the product satisfying their return policy, but I’m disappointed in this locations mishandling of their policy.
November 2018 by Josh Daniel
Hands down the best customer experience of my life! I came in with my girlfriend and my dog. The staff gladly welcomed all of us in and every single employee working that day were on top of their game. Staff was happy to answer any questions and looked for opportunities to help us in any way they could. The quality of the clothing from Lulu is only outdone by their hardworking, professional staff and great atmosphere.
November 2018 by Joshua Tyler Daniel
Best customer experience of my life! I have never enjoyed shopping anywhere as much as I did here today.
October 2018 by Melissa McCord Amos
I came in today and when I went to check out, was told I could not use my military discount... because I was a spouse? This was news to me considering I have used it in Hawaii and Atlanta. They told me it had to be the ACTUAL service member present to use the discount. My husband was standing there and presented his ACTIVE DUTY military ID, to which they replied that we still couldn’t get the military discount because the two items I had were not actually for him! What???? So you â€œappreciateâ€ your military but you don’t appreciate ALL of the military? From now on, I will do my Lulu shopping online or in locations that honor ALL of the military.
August 2018 by Tommy V.
Wish I could put less than one star. This is the smallest lululemon I've ever been to and customer service is horrible. Tried to exchange a pair of pants I ordered in the wrong size but wasn't able to because I "wore" them...once...and then realized they were the wrong size. Word of advice, don't go to the blonde girl who usually is at the register. Not nice, unhelpful and rude. I have heard nothing but complaints about this lululemon, which is not the case for virtually any other location. I hope this store goes under to say the least