Lush Cosmetics at the Birmingham Summit offers an exceptional shopping experience for customers seeking fresh, handmade, cruelty-free, and vegetarian bath, body, and hair products. The store's welcoming team provides personalized attention and guidance, ensuring customers have a memorable and enjoyable visit. Reviewers highlight the exceptional customer service, with shoutouts to employees like Josten, Jennifer, ZuZu, Allison, and Dee, who demonstrate a deep knowledge of the products and provide tailored recommendations. The staff's enthusiasm and willingness to assist customers, even those with children, have left a lasting impression. Customers praise the store's wide selection of iconic Lush items, from bath bombs to body butters, vegan haircare, and fresh face masks. The hands-on, immersive shopping experience allows visitors to explore the products and their scents, making it a must-visit destination for Lush enthusiasts and newcomers alike. The store's commitment to sustainability, with over 35% of its products being packaging-free and the use of recycled and recyclable materials, further enhances its ethical appeal. As a guest on the unceded territories of various Indigenous nations, Lush Cosmetics at the Birmingham Summit strives to repair past harm and act in allyship with Indigenous people.
Love, love this store. Everyone was so helpful and knowledgeable about the products.
March 2026
Great customer service. The manager & her team hands down the best in the Summit. Thank you ladies for always take care of all your customers. -See you soon
December 2025
I don't feel I'm qualified to review this place. I come here to buy bath bombs for my wife for Christmas each year. They have friendly staff, a well kept store, great inventory and cool, smelly-good products. Their bath bombs are expensive, but worth it. There are none others like them - as it should be since they invented... read full comment
