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April 2024 by Brittany U
Lush is my favorite body care brand. Everything I’ve ever tried is amazing. The scents are my favorite. I like patchouli and they have a few things ❤️ highly recommend!!!
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March 2024 by Alidia Vane
Amazing customer service! I was looking to buy solid shampoo & conditioner for some upcoming trips, but I'd never used solids before, so I wasn't quite sure where to start. I'm so glad I chose to go to the Lush, because the staff member there really took the time to understand my hair & travel plans, pick the best shampoo & conditioner for my needs, and give me practical tips on use & storage. The products we picked out ended up being perfect for my trip! I'll definitely be returning, and would definitely recommend this location to others. Thank you!
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February 2024 by Montag “Monty” Martin
Very helpful and kind staff! Helped me pick out the perfect shampoo and conditioner I needed and just a great vibe all around. I visit the store every now and then to buy bathbombs and they’re always the best.
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October 2023 by Michael
One of my favorite shopping experiences. Lush has some of the best soaps and smell goods on the market. This location has a very friendly and helpful staff. Always a pleasure going here
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September 2023 by Darlene Swindle
I love this store! Has the best smell when you walk in, workers are so friendly and helpful! It's a fun store with high quality products!
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August 2023 by Kaitlyn Cobb
let me just start off by saying I’ve always wanted to give lush a well respected and well deserved review. I don’t understand why you go in any to go restaurant and even the drive-through fast food restaurants and there is a tip jar but if there’s any where a tip jar needs to be is going to be lush cosmetics I’ve never had the amount of customer service that these ladies gave us today. they are kind and so educated on every single product that they have in the show room. I wish I could remember the ladies name that helped us today but I can’t….. she had no issue helping us with our questions and making as many samples as we needed lush may be expensive but their product quality is phenomenal! we don’t live the closest to the store but my sister was in the hospital and she loves lush so we stoped by to buy to get her a gift. I had not known that my mom had already came by to get her gift to but she let the lady know that her daughter was in the hospital and was sick and she was so kind I gave her a free bubble bar and I cannot explain to you the smile It put on my sisters face whenever she saw that and I just want to thank lush and their employees for the amazing customer service and products they make.
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July 2023 by Christopher Weeks
Stopped in to pick up a product that I use on the regular, but had trouble finding it — the staff member I worked with was phenomenal. She was incredibly helpful with product location and product information. Another staff member was also very helpful with knowing more product info. Incredibly pleased with the help I received!
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June 2023 by Ashley Bowen
One of my favorite stores! Love the butterball bath bomb
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June 2023 by Kelly Boatright
Great products and outstanding customer service! Thank you to the two ladies there that brightened my afternoon with their shining personality and sincere helpfulness.
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June 2023 by Eeka Johnson
Great customer service and great products. The skin drink is the best moisturizer I ever had.
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November 2022 by Casey Haney
Every time I go into this store the people working are always so nice and so friendly! Anytime I have a question, which is often, they're always ready and willing immediately to help and if I'm just browsing I don't feel like I'm being hovered over. Cannot stress enough how nice everyone is in store.
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November 2022 by Anna Gabriella Pharo
I don’t go to Lush often anymore because I always end up getting so many things and it can get pricey but my experience has always been so amazing! It’s a great place to get little perfectly wrapped gifts (they have some cheaper ones too!) I was so excited when they opened here in Birmingham because I always remembered them from when I was a kid in Atlanta. Our family loves Lush so much that my dad always gifts everyone Lush for Christmas.Diamine was amazing and so helpful!There was another lady who helped me who I believe was newer, had glasses, and light brown hair. She was also super helpful!I got some bath bombs, a shower gel (the Christmas elf green one), a bunch of soaps, and a body spray (what I originally came for). Everything smells heavenly and I know some of the die hard Lush fans are upset about some of the scent and formula changes but I still love shopping with Lush.One thing I wish they would do though is have more things in the scent Fun Times and have mini body sprays. And the display for the body sprays was near the register so it was a bit of a tight squeeze. Overall my experience was wonderful per usual and I can’t wait to come back for more!
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August 2022 by Laura Ellis
Took my mom in there because she wants to buy personal products without packaging. Love how much time they took answering her questions and helping her find just the right products for her.
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August 2022 by Angie M.
SOAK IT UP! Everyone has a different definition of self care and what it means to them. Some people will define it as getting a massage, facial or even just self medicating with a glass of Rosè. It is SUPER important to make time for yourself and enjoy being alone with yourself. For me I like to have a bath night on Fridays. This helps me to decompress and relax after a super stressful work week. I usually like to put either some bubble bath or a bath bomb in the water to give an even stronger layer of relaxation. (I have never been much into the essential oil diffusers). Since I follow a lot of beauty and body Instagram and TIk-Tok pages (Yes, I am a millennial) I'm more aware that there are some company's items that I would love to be soaking in as opposed to others that I would unfortunately need to leave on the shelf. Lush Cosmetics are all vegan and made with natural ingredients. Because of this their items can run a little more on the pricer side. But I would much rather spend a little more and know that what I am soaking in is not harmful to my skin. This store front is absolutely beautiful. Located in the Summit in the same strip as Lulu Lemon and Levi's. Lush is a little hidden, so if you are not looking for it you might miss it. The inside is very organized. Each item sits on a shelf with other items like it. There is a whole section for gift sets, body wash, bath bombs, skin care and more. Always something new arriving at Lush. When they do themed bath bombs and bubble bars, they do them very well. Using bright colors to attract both the millennials and other generations too. I have noticed that they upped their game when it comes to the different sizes of the body washes. There only used to be two sizes of body washes the small and the large. Now there is a medium one. I know it can be hard to commit to the large bottle as you do not know if you are going to like the scent for that long. Or if you are going to be consistent with using it. So it is very pleasant to see that there are now three different sized bottles of the body washes. Lush Cosmetics and I have had a rocky history. I have had both excellent experiences here as well as absolutely horrendous experiences here. There is quite the difference in shopping with them online verses shopping with them in store. When you shop with them in store there usually isn't any sort of issue. You can walk into the store select what you want and go about your day. Some of their sales associates might be a little more eccentric and out there, but at least they are passionate about their product line and the company they work for. On the other hand, shopping online the customer service sucks and if they run out of something you've ordered they will replace it themselves with something else. They do not ask you what you may or may not want to replace the item with they make that decision for you. This has happened to me... For Christmas one year, my best friend ordered me a gift set from Lush. I am absolutely obsessed with their Rose Jam body wash. It is such a fresh smelling scent and is perfect for usage around the holidays. It is made with Rose oil that calms, Sicilian Lemon oil that cleans and Vanilla that soothes the skin. She had gotten me the set that has this body wash in it as well as the suggested body lotion that goes along with it. Unfortunately, the Lush she ordered my gift from ran out of this sent. So instead of reaching out to her they sent me a box of bath bombs and bubble bars. I did not have a bath tub at the time so I could not use this gift set at all. So sad. When she reached back out to them she was left on the phone for about 2-3 hours on hold. So unacceptable. Overall, I would much rather shop for my items in store as opposed to online. You get the customer service one on one customer service that is missed out on online in store. I am so happy to know there is a Lush Cosmetics store front close enough by so I can be able to come in and select what I need and want and never have to worry about shopping online through t
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April 2022 by Ashley H.
Self care is a must for me, so Lush was the place for me today. I've been here several times in the past and appreciate their products being organic and free of harsh chemicals. I really wanted some shower steamers, but they did not have them. They did, however, have shower scrubbers that is a soap that dissipates as you shower giving off essential oil aromas. I was indecisive about what else to get because I wanted some of everything. They do have samples that you can take home and testers available to see if you really like a product before purchasing it. I finally made up my mind and purchased the yummy custard body wash and the mimosa shower gel. If you want to try something different, Lush would be a great place to try.
