Pep Boys Auto Service & Tire Shop in Birmingham offers a variety of services for cars, trucks, and SUVs, including tire services, auto repair, and maintenance. Customers appreciate the knowledgeable and friendly staff, particularly highlighting the excellent service provided by the management team. One reviewer noted a poor initial service experience with a hose replacement, but praised the store manager for her empathy and prompt resolution of the issue. Many customers have experienced quick and efficient service for tire repairs and battery replacements, often completed in under an hour. The location is recognized for its commitment to customer service, with staff members like Brian and D'Angelo receiving commendations for their attentiveness and willingness to answer questions. The Pep Boys on Montclair Road stands out for honoring warranties and providing trustworthy service, making it a preferred choice over other locations. Overall, the shop is seen as a reliable place for automotive needs, with over 100 years of experience backing its services.
I bought two new tires and though they were expensive, Pep Boys manager , Jen was very nice and very helpful . Great experience for me.
February 2025
I did not have a very good initial service for the money I paid to have hoses replaced, but I’m giving 4 stars because the store Manager, Jenn was very polite and very empathetic when she heard that the repair was not done correctly. They did fix it and she was very apologetic and handled the situation appropriately.
February 2025
Always a good experience. Very pleasant staff especially intake personnel. Great place for servicing your auto
