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February 2024 by Max B.
Terrible service all around, rude workers, over priced repairs and negligent maintenance
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January 2024 by Gaither Horde
One of the worst customer service experiences I have ever had. Unwilling to accept any responsibility for a problem caused by their store. I will never be coming back.
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January 2024 by Darius Hill
Very good service!
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January 2024 by Camryn Heinen
Got stuck in Birmingham with a flat tire, and was looking at a two hour drive home on the spare tire- yikes. Called Pep Boys to see if they could fit me in, and they fixed my tire way faster than I expected for a walk-in, and provided great customer service the entire time! Thank You!!!
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January 2024 by Stephanie G.
I made a appt with this pep boys to get a new car battery. In what was actually not their fault, they were very behind and I had to wait close to two hours. i did feel that potentially they were priced a lot higher than necessary when I paid However, neither of these things were truly the issue. The next day after I got my battery replaced my car started making a grinding noise when I started it and when idling. My car is still under warranty so I didn't want to take it anywhere but the service at the dealership so I wouldn't have to pay. as it turns out, pep boys didn't put my battery in correctly and messed up part of the air filter causing it to "grind" against the fans. This luckily DIDNT do damage to the fans but easily could I have! I am very disappointed with the situation! will not be returning
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January 2024 by Paul Atwater
I had what turned out to be a minor problem. They found it and fixed it for minimal cost. The other place would have found a non existent problem and charged big bucks
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January 2024 by Kiara
Great customer service. And they dont pressure or upsale you. Scheduling an appointment seems to be useless though. I booked a 9:30a appointment for an oilchange. I came at my appointment time only to find out they were hours behind. My car wasn't finished until 1p. Luckily I work close by so i was able to get someone to pick me up and drop me back off.
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January 2024 by AYELEGAN Mensah
It was such a good experience. They are very competent, and nice staff. I definitely recommend them and I will also go back. Thank you so much guys.
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January 2024 by Amy Ray
We experienced excellent customer service and great service from the guys at the Montclair Rd location. I big thank you to Wesley and Brian we appreciate you both! Thanks for service with a smile and a few laughs too! God bless you both!!!
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January 2024 by Kyle Vaughan
Great service from this location. I had them do a ton of work on my truck and they finished exponentially faster than expected. Everything seems to working great. Prices are a little high on some things, but it's worth the extra cost to know they're doing it correctly.
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January 2024 by Chelsea Wilhite
Super friendly, quick and helpful.
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January 2024 by Kaitlin Braun
Jennifer and her team were professional and able to fix my headlight quickly with minimal wait time. Thanks!
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January 2024 by John Barry
The guys at Pep Boys are the best.Great job fellows and may God bless your socks off.
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January 2024 by James Hervey
Great customer service
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January 2024 by Jack Hargrove
All was good
