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April 2025 by Leigha Fisher
I wish for this company I could give negative stars. You can get anyone on the phone they had any idea what they are doing. I have been trying for three weeks to jump through hoops for a medication I need with the prior authorization but of course since they don’t want to pay for it. They “loose” paperwork that would get it to passed through. They are nasty rude anytime you ask for help they do nothing but send you in circles. To be insurance I PAY FOR they do NOTHING to help their customers. I have never seen a company that is more deserving of being shut down in my life.
If there is a medicine you need that needs authorization don’t waste your every or time braid e they will do everything they can to keep you from getting it.
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March 2025 by Sam Cornn
This place is just to deny, delay your prescription. They just try to see how little they can do to get you the prescription your doctor prescribed. They are in the business of killing people by denying medication. Call the CEO on his cellphone to get your meds.
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March 2025 by Aaron Skier
This “company” does not deserve the courtesy of a long and thoughtful review as they have taken up enough of my time. Just know that they will delay everything as long as they possibly can while they try to figure out a way to deny you.
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February 2025 by Shannon Averyt
**UPDATE** 5 years later, I’m still loving RxBenefits. The first comment remains true. I have received two promotions since starting at RxB. Management is there to support and enable you to be successful in every way. Upper management often remembers to thank their team’s successes. The products and quality we are able to deliver to our clients continues to exceed expectations. I sincerely love what I do and love my coworkers and company.**
RxBenefits is a great place to work. I have only been here a week, but I can already tell that I have made a positive move toward a progressive career. There is definitely room to grow in your career here and positive coworkers cheering you on to grow in which ever way you want. I'm so glad I'm here.
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October 2024 by Jennifer Jackson
I wouldn't recommend using RX Benefits... the company I work for choose to use these people. And I definitely regret it. They will not pay for medications! It's pointless to even consider using them.
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September 2024 by Stanley Cook
Rxbenefits employees are nothing but frauds and liars they doesn’t return your phone calls or anything I was told they would try a override of my medication no one informed me that the account manager had to notify the broker of my health insurance to get the override approved plus on the p/a they kept requesting information from my doctor in order to approve my medication so I ended up just paying the 1400 for the medicine I don’t understand why my employer deal with this unethical company
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September 2024 by Miranda Yglesias
I would rate this company lower than 1 star if I could. I have never had any issues besides with BCBSTX getting the Xolair that I have taken for almost 5 years. But this company tops that tremendously. I have never had so many issues with an insurance company.
As someone who works with all types of insurances and has years of experience with them, I am mind blown at how terrible my experience with this company has been. I need Xolair so that I do not break out in hives and to prevent anaphylactic shock from the hives. I have had this company for almost 6 months and they have done NOTHING but make it impossible to get my medication.
The prior authorization department has made me never want to use this company again. I will be also be bringing this up to my leadership due to this being from my employers insurance to see if they can have them switched to another company due to myself not being the only employee with these issues.
This company seems to lack the proper policies needed to make the customer's experience easier. I have had this medication denied and have been told different reasons as to why it is denied so I'm not even sure what the reason is anymore.
They have refused to speak to my provider regarding this issue and I was not told or given any helpful information on how I could authorize them being able to speak to rx benefits besides a 3-way call which I am unable to do since I work the same hours as they do. I have called several times to see what else I can do so the 3rd party company that is willing to cover the Xolair, can retrieve the prior authorization denial in order for them to get approval to cover it for me.
I was just recently told to fill out a form with their information but then I was told I needed the 3rd party company's physical signature which wouldn't be possible as they are ONLINE and by PHONE just like rx benefits is. I was then told by another employee who reached out to me at work that I would be able to write a letter and all I needed with my own signature and the date for them to be authorized to speak with the other company. I then immediately received another email stating to fill out the SAME form that I was told I wouldn't need anymore since I wrote a letter. I have emailed back stating the information I was told and of course NO RESPONSE.
I am going on my 6th month of having this company make this more difficult than it needs to be and I am FED UP. I now have over $900 in administration fees from the providers office because rx benefits doesn't seem to care if their customers get the proper care they need or that they can afford.
I completely understand all the 1 star reviews they have received and will continue to receive.
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August 2024 by Austin Rush
Nightmare to deal with this company. Recently they decided that a perscription I've been taking for years would not be covered, and have been fighting my dr. every step of the way to get it covered. During a recent call the rep had the audicity to tell me that my case had been reviewed by a pharmacy/medical staff when I asked who the dr was that was making medical decions for me they said they couldn't tell me. Maddening experience, but from other reviews seems I'm not the only one. Sadly because my they're part of my companies insurance package, i'm stuck with them
edit-in response to the reply. If your company actually had researched my file they’d see that the “preferred” prescriptions have already been prescribed and had not worked. I have a very hard time believing this is nothing more the. your company not wanting to pay.
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July 2024 by Alia Lawhorne
Disgusting company. They make it impossible for you to receive prior authorization on medication that you need because they don't want to pay for the medication and its very evident. My partner and I sent over plenty of the requested information, including more than THREE written notes from our physician explaining the medical necessity. They never even let you speak to the people in charge of the prior authorizations. Everything is about money with this company. They don't care about your health or wellbeing and will do anything to cut corners. Their denial letters had plenty of contradictions and illustrates even more reason as to how and why the company is unable to abide by their own policy. Trust what all of the reviews from REAL customers are saying.... there is a reason their reviews are full of employees and fake reviews. Disgusting.
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June 2024 by Ryan Matthews
Most ineffecient process I've ever had to deal with.
Here’s a suggestion- have the people with the authority to approve a prior authorization talk to the people submitting the PA. Novel idea right? Crazy how inefficient this company is. What a waste of everyone’s time.
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April 2024 by Darin Christen
This review is for the IT department that thinks it is acceptable to have a fax system that does not return a message to the sender (employee) showing the fax didn't go through. It is also for the employees who didn't bother to verify the fax number once they saw there was a problem. I spent hours as a customer troubleshooting why a prior authorization form wasn't getting through to my doctor before finding out that RXBenefits had the wrong fax number, and NOBODY at RXBenefits bothered to verify with my doctor's office that the fax number was right. AND, nobody who worked on designing the customer service system at RXBenefits (assuming this was IT?) bothered to make the system return a message to the sender of a fax to confirm that it went through or in this case didn't go through. This is basic customer service any company or person who is sending communication should know.
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April 2024 by Christine Hodan
If you look through the reviews, all the positive ones are from employees. Its really sketchy that they have employees drown out real reviews. If you like your employer go to Glassdoor.
Avoid this provider at all costs. They are incredibly difficult to work with. My partner's medication has always been covered by my previous provider, but that changed when we switched to RxBenefits. Their PA process is laughable - there is no peer to peer, if you get to a second appeal it's called an "ROI" appeal (because apparently they need to determine their return on investment by covering life sustaining medications). Most reps we've dealt with are completely tone deaf, and apparently there is absolutely no one higher up to speak to if you request a manager. We've had nothing but headaches and stress with dealing with them. Even our physician's office stated they've never been given such difficulty before.
It's a shame to see that actual end users of their services all have nothing but terrible things to say. Avoid this provider at all costs. Their practices are shady and make folks who already have a tough time with chronic conditions lives more difficult.
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March 2024 by Katie Smith
A seriously dangerous company to have manage your prescription benefits. My son was prescribed Dupixent and we had no problems getting it until this company took over. My son is now 2 weeks without his medication. I have spent weeks going between them and the doctors office. Their reasons for denial of the medication are bogus. Let’s face it, it’s expensive and they just don’t want to pay. My son failed on every other treatment available. Horrible company. Please read the other reviews before subjecting your employees to this company. Profits over people should be their motto.
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March 2024 by Amanda D
Heather was super rude on the phone. Not sure why an attitude is necessary for doing your job. Not a fan of dealing with this company.
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February 2024 by Lee DiPrinzio
This company is despicable. My wife is pregnant and was prescribed a medication for asthma which has been demonstrated to be the safest medication during pregnancy. The alternatives given by the company are noted by the FDA to be less safe. Her pulmonologist agreed as well. Despite all the evidence, this company still decided to deny the medication with no explanation whatsoever. We fought this and lost. This company and its employed physicians have shown zero accountability for the well being of their patients. I would never recommend this to anyone. I am still in disbelief that they would risk the health of my wife or baby to save themselves money.
