January 2022 by Nathaniel Kifer
Don't do business with them. The store is just that: they can't actually help you.
November 2021 by gail tucker
Wonderful experience with Brian who not only helped us locate the exact cord we needed for an iPhone but was able to help me with inactive features on my Google Pixel 5 ?
November 2021 by Liz Kelley
Very friendly staff and I was acknowledged as I walked in. Employee was knowledgeable and helpful. I would recommend this place to anyone looking for a friendly place to get a Verizon phone.
November 2021 by Natty Pooh
Customer service is not welcoming at allThe store set up is great but I always remember why I don't really go to this store once I'm there. Customer Service ?
August 2021 by Muriel Lee
Kevin was very helpful!
May 2021 by Dianne Hooks
Was checked for mask before entering & offered one if u didn't have ur own. Eric,the young man that escorted me to a table & gave me all the help & info I needed made me feel very welcome & satisfied on my departure. A great experience.
May 2021 by Readus Linton
Flawless experience. In and out within 30 minutes with a new phone.
April 2021 by Rhonda McKinney
Associates at this location are great. Erick, was very helpful. He showed patience and concern for my issue. Very good experience each time I visit this location.
January 2021 by Lakisha Pate
A complete ripoff I purchased new service cause I was pretty much pressured into it by a salesperson and quoted a plan that never existed and so within the grace period was sent a outrageous bill nothing like I was told I would get and called to return their devices and disconnected the service within the trial period boy did they lie and give me the run around. I would recommend to go prepaid or seriously look into another provider this company is a scam Any good reviews I am sure they probably pay some people to put good reviews to get business cause believe me they are horrible. The customer service is a nightmare u have to wait forever for a live agent and they resolve nothing
January 2021 by Dorthy Brooks
Everyone was very helpful
December 2020 by Kenney Robinson
I had a wonderful customer service experience. The general manager, Shaun was attentive, courteous, professional and helpful.
December 2020 by Colby Lane
Great store for Cell phone
October 2020 by Christopher Wheelis
Did a great job addressing my issue and following up to ensure everything was satisfactorily fixed.
September 2020 by Truman Cobbeldick
They did everything in their power to get my companies cell phone back up running. You've got great employees working here ????
September 2020 by Ginger Branson
I’ve been a Verizon customer for years, and have always been happy with them. I’ve had my iPhone 6 since 2014, so we are bosom buddies. Yesterday, when I needed a new battery, and on the way to the store, dropped it and shattered both the screen saver AND the screen, I was practically in tears. My buddy was broken almost beyond repair. But after my experience at the Verizon store at Brookwood Mall, I felt like I had visited with family, and left there not only happy, but with a feeling of peace and comfort, even with a new strange phone (that I’m sure will become my NEW best buddy).First, the store was IMMACULATE. The layout gave us plenty of room to “social distance”, and I felt completely safe the whole time I was there (which turned out to be an hour). It also turned out I needed a new phone, and Erick, the associate who helped me, could not have been more caring, kind, and attentive. I felt like I was talking with my son. He was so patient with this tech-challenged little old lady! He transferred everything from my old phone to the new one, but also took the time to show me stuff I'm sure everyone under the age of 30 already knows. This COVID pandemic has been tough all around, but even with masks on, I left Verizon feeling like I had spent a satisfying hour. There aren’t enough stars on this app to tell you how much I recommend this company, this location, and in particular, this very special sales associate!
