Verizon's Birmingham store provides mobile, 5G home internet, and business services. Customers report excellent and outstanding service, describing employees as super nice, helpful, kind, and patient. Staff are noted for going above and beyond to resolve frustrating issues, answer all questions, and explain everything needed. They help navigate problems, find perfect phones and plans, and assist with switching services. The store is called a lifesaver for obtaining desired items after trouble elsewhere. Services include in-store appointments, online orders with in-store pickup, free 2-day shipping, and same-day delivery where available.
I visited this Verizon location to trade in my old phone and pick up my new phone. After some errors on my own behalf with transferring the e-sim card, I was assisted by Alicia, who within minutes had Verizon support on the line fixing the problem. I was extremely appreciative of her help and quick resolution.
July 2026
Excellent service provided in exchange of phone. Customer satisfaction was his priority and his skills were outstanding.
July 2026
Brianna was excellent. Great service. Very friendly.
