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“I was delighted with your associate Gabe. He worked two days with me and my daughter to get our connection corrected. You also had your manager Lionel and Brittany that were helpful and kind. You have a great team. Thanks guys☺️”
“I wanted Thank Leslie because this Voiceover definitely had me in a clutch, chokehold, stress and about to purchase a new phone because of being so frustrated for a couple hours that I couldn’t access my phone. She calm me down and gave me detailed instructions because I couldn’t stay as my phone had30 more minutes to unlock, but with her detail instructions I can successfully unlock my phone without having to wait 5 hours to unlock my phone. She was definitely patient ? with me because I was already on 100. I give her a perfect 10 and I will forever go the Center point and
l?k for her when I have a issue‼️”
“The moment I walked thru the doors I was welcomed. Everyone was courteous and polite. I was given great information regarding the best plans for me and the pricing. They also gave away free book bags for the kids. I like that they give back to the community. I am not from the area and they helped me replace my phone. I was working with Sam and he was very professional and not bad on the eyes”
“Great customer service, from this team. I came in switching my phone service from T-Mobile to AT&T which was the best decision I made. I started off with the a guy named “G” he was very helpful, funny and had great customer services. We came across a few problems but no fault to him. That’s when his manager Jaleel step in. This crew was awesome it’s Christmas Eve day, their store was closing early but he made sure my kids and I was taking care of. Another team member by the name of Angel step in, she assisted him as well. They work overtime even when the store was closed and they were supposed to leave early that day. They all were a blessing to my kids and I. I appreciate every last one of them. They went above and beyond. I’m beyond grateful and glad I made the decision to stop in that day. I do apologize, cause I felt bad that Jaleel and Angel were working past time after closing. Hope you’ll great gesture don’t go unnoticed because you guys were fantastic. Thank you’ll so much from my kids and I.”
“This location is my favorite locations.The guy is super knowledgeable and a great sense of humor and on the other hand cricket got the best service with no interpretation or dropping calls.”
“Sam is the BEST! I’m a repeat customer who drove from GA to Bham just to shop with Sam, and he never disappoints. Best deals! Best prices! Best customer service! Plus, it’s black-owned! Shopping with Sam is always a smooth and seamless experience. He’s very knowledgeable about all the products and never tries to break the bank just to make a sale. He answers all of my many questions without hesitation. Sam definitely has my loyalty ?. Stop by and see for yourself!
⭐️⭐️⭐️⭐️⭐️”
“I recently visited the AT&T store and had an experience that completely flipped my expectations—thanks entirely to Kameron. From the moment I walked in, Kameron greeted me like an old friend who genuinely cared about my concerns. No robotic scripts or endless hold music here—just real human interaction that made my day.
Kameron was on top of every detail, patiently answering my questions and explaining everything in terms I could actually understand (something I didn't expect when I walked into a tech store). His professionalism and humor turned what could have been a routine visit into an enjoyable experience. I mean, it's rare to meet someone who can make you forget the usual headache of tech support frustrations, so kudos to Kameron for setting a new standard.
If customer service were an Olympic sport, Kameron would take home the gold—effortlessly mixing expertise with genuine care. Thank you, Kameron, for reminding me that good service still exists. You've earned every one of these five stars, and I’ll be singing AT&T's praises (and recommending the store) for a long time to come!”
“(This phone repair shop provides good service, friendly and respectful professional people... In my experience I am happy with the repair of my phone,)...........(This phone repair shop provides good service telephone friendly and respectful professional people...... In my experience I was happy with the repair of my phone)”
“Kailyn was such a help to us. We had a lot of questions and a weird situation. She really took the time to help and explain everything to us. She helped us find ways to save money and also introduced us to the wifi that we love!! Definitely recommend her!”
“I had great experience with the sale representative Xavier. He really help me with my phone I also was not feeling my best that day he was just so patient with me”
“Worker there was amazing! As I was historically crying with my daughters with me because my phone messed up and I couldn’t figure out how to fix it and after taking it to another store to fix and them wanting $400 this man fixed my phone within 3 mins of working on it and I couldn’t be more grateful. He held my youngest and told me to cry that I was perfectly fine this man was a blessing today and it was such a hard day for me he helped me tremendously!! He cares for his customers and makes them feel safe. I didn’t catch his name but thank you if you read this!! Thank you so much!!”
“Shalese !!!! Was the best store manager and sales person woman she was very patient and she listened to my concerns. I went to 2 before her and the 3 rd time was the charm!!!! She had me completely set up when I left !!!!! Don’t go to any other metro pcs except this one ☝️!!!!!”
“These folks are great. If you want your vehicle to be seen or you want to be heard on a radio this is your one stop shop. They outfitted our ambulance in Ragland with Fenix lights and I don't think I could be any happier. Great job guys.”
“Amazing phone shop. Great service. Honest people. And professional work. I bought and repaired lots of phones and computers throughout the years. I always go back to them.”
“Great Service and Amazing Knowledge from an Outstanding Customer Sales Associate. Corey took his time and he even worked hard to Finish my New Cell Phone before getting off work for the day. He did NOT let the TIME interfere with his Great Service for me as a Lifetime Customer.
I sincerely appreciate and Thanked him for Everything. The Gardendale AT&T Store is the only place I go and I can ALWAYS depend on Fantastic Service. Corey sets a Wonderful Example for all the other Sales Associates in the business.”
“I was out with my friend when it was raining so bad with no umbrellas. So, we were on a mission to find and buy an umbrella to share. The man who helped us, who I believe is the owner, was so incredibly nice and even helped us BOTH get umbrellas! These umbrellas are so pretty, large and they’re super cool! Thank you so much for your kindness to us! It was my first time there but I will definitely come in again ?”
“So this is my second mom with this phone company and we have the plan that you can ride hbomax I guess I really like that they were very genuine and concerned about me saving money so it was a win-win I have two lines but I only pay for one and that's the great part”
“Super friendly and Super helpful!!!
The two employees who helped me, Ronnie and Kayla were extremely helpful in getting me a replacement sim card! Took no time at all! Overall a smooth and fantastic experience!”
“If theyd help more like other locations or even have things in stock that ur offering for upgrades then itd be good they weren't rude just like hated jobs and stuff needed wasnt in stock and didnt offer to help find diff location that had it”
“I went in to the Fieldstown store on 3/5/24 to switch over my phone that I received from T-Mobile. Rowdy was awesome. I brought in my case and screen protector that I intended to put on myself after switching phones but without any hesitation he put then on for me. It took about 45 minutes to transfer my information over. I thought I'd just be sitting there but as long as he didn't have another customer he talked to me about different products & things in Gardendale that helped the time go by quickly. I would definitely recommend this T-Mobile.”
“My experience was phenomenal because of Fred and his wonderful customer service. Fred helped me with my phone bill issue and did it pretty quickly too. He is super nice and very respectful. He was also aware of how upset i was due to my bill issues. Thank you Fred for my best tmobile experience so far.”
“10/10 would shop with this store again, the manager Devon went absolutely above and beyond to make sure that I got the phone I wanted and in an astonishingly timely manner.”
“The guy there was really helpful and got me a good deal on a phone also they have a really good 1 year free upgrade on there fleas plan they also speck Spanish here which was really helpful for me for my English is really bad.”
“I had bought a phone from Cricket in Warrior seemed slow and had problems with some apps. I was in Gardendale and stopped to see if they could solve my problems and switch to a simpler phone for my wife and
could still get on the Internet. Devon surely impressed me. He was courteous, patient,understanding.He genuinely was concerned and persistent in making sure we were satisfied with the new phones. My phone is now working great and a lot faster. My wife is happy with her new phone. Devon was outstanding. If you want it right see Devon. Also if you check the negative post I think you will see the complaints were before Devon came in.”
“I went in to purchase an apple pen for my daughter. Soon as I walked in they greeted me with a smile. Both associates were very polite and friendly. They were very helpful and answered my questions very well. I will be going back very soon to possibly get another one for my other daughter. I will choose this store every time I want to make a purchase.”
“Very helpful and friendly employees got me what I needed and was in and out really quick they helped me with everything I needed and explained to me everything I asked”
“The store location in Roebuck was spotless, the parking area was nice, and the lanes were available at the front entrance to park. Entrance and walkway areas are free of debris. We were greeted when we entered the store. Small, professionally trained staff, who were friendly, and my agent worked very hard to assist me with my phone issues. She did a great job. Very empathetic and courteous.”
“I needed help with my sim card, got that fixed, because of suggestive selling, by the counter person, ended up getting internet and a tablet with unlimited internet also. And at a reduced cost, with my 3 lines.”
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“Very professional environment. Answered every question I had and, unlike other cell phone stores, didn't try to sell me anything I didn't want or need.
I switched from using Straight Talk to using Cricket in about 10 minutes. Kept my same number, same phone, and left the store with everything working. Could not ask for anything else.
I would definitely recommend both Cricket Wireless AND this store in particular.”