“Leslie was very nice and she went out of her way to get my number ported. T-Mobile gave me the info but it wouldn't transfer. She stayed late trying and after 45 muns after closing I told her could retry tomorrow. She really went out of her way and for that my experience was a 10/10 it wasn't her fault”
“It's a really great place for any of your phone/electronics matters.
First time we came to this store in 2024. My son turned 14 and we got him an iPhone and an Apple Watch. He still enjoys them till this day.
Today we went there to get an iPhone and an Apple Watch for my daughter. The owner Sadi always provides an exceptional care for your needs and offers his professional advice. I hope my daughter will like these gifts. She is turning 14 in May 😊🥳”
“My in store experience was at the Summit. The rep Zhevyn provided outstanding customer service! She was friendly, knowledgeable, and extremely helpful. Zhevyn was amazing! and courteous, attentive, and made sure I fully understood my options. I felt valued as a customer, and her positive attitude made a big difference. AT&T is lucky to have her! One of the best experiences I’ve had with AT&T. Great job!”
“I love ❤ this store they are the true definition of customer service and stores across the country can learn From this AT&T on lakeshore in homewood Alabama thank GOD for this store”
“Exceptional service and knowledgeable. Sam and his staff made my visit a breeze! Found the perfect plan with ease, thanks to their guidance. Highly recommend this Boost Mobile 7205 1St Ave North shop for all your needs!”
“Once again wonderful customer service at this location, Dania was phenomenal, great personality, amazing customer services and very professional and polite. Thanks for being so kind and patient you are going great places keep up the great work.”
“Steve at AT&T was literally the most professional, patient salesperson I have ever encountered at any cell service carrier. Very informative and efficient. I couldn’t get information anywhere else like I got from Steve! Go see them in Trussville.”
“My iPhone 15 got harder to charge. The charge cord wouldn’t stay in and finally would not charge at all. I took it to AT&T and they determined the charging port was clogged with stuff. I wear overalls and have a drawstring attached to the phone, to have easy access. They dug and dug. Potato chips, cookies, saw dust, no telling what. No Charge! I purchased a magnetic charger, new magnetic case and screen protector. It’s hard to find service like this now days! THANKS! The next day, the Lady taught me how to use the magnetic charger. THANKS AGAIN!! Us old folks need lots of help. It’s great to see this amount of understanding and help.”
“This location is my favorite locations.The guy is super knowledgeable and a great sense of humor and on the other hand cricket got the best service with no interpretation or dropping calls.”
“Went in to get my phone screen repaired and purchased a cellphone for my Mom within 15 minutes I was out the door. Great hospitality and definitely quick service. Seil is a great salesman!!!”
“Brought in an older iPhone with a problem. They fixed me right up. Nice store quality employees you couldn’t ask for more A+ five star service. A guy named “Red” took very good care of me. Good job guys.”
“The Gentleman TJ was extremely helpful and polite. He made sure that I got the best service and savings possible. I didn't know that there was a 55+ plan. That alone saved me a lot of money and he bundled my home Internet with the mobile and I saved even more. Thank you so much TJ; and many blessings to you. Sincerely,
Ms. Angela Duncan”
“These folks are great. If you want your vehicle to be seen or you want to be heard on a radio this is your one stop shop. They outfitted our ambulance in Ragland with Fenix lights and I don't think I could be any happier. Great job guys.”
“Valeria OMG she's perfect for this store on Parkway East. She's so friendly and explains everything to with the best personality. We need more Beautiful ❤ sales associate like my favorite lady Ms.Valeria she's the Best at her job 💯.”
“Amazing phone shop. Great service. Honest people. And professional work. I bought and repaired lots of phones and computers throughout the years. I always go back to them.”
“Cam is the BEST. This man went above and beyond to help me transfer from a different carrier and get my new plan sorted out. I am super happy with the service and wanted to make sure Cam got a shoutout! Well done!!”
“Well went into the T Mobile store in Trussville on June 2 2026. Walked in wow the employee was standing right in front behind a desk. She said hello welcome to T Mobile store. She was a big help the time was 10 am. Not sure her name but looked that she was only the one on the floor. But she was outstanding. Thank you T Mobile.”
“Jackie the pregnant lady in there was really nice, really understanding, she helped me migrate to T-Mobile with a senor citizen discount. Thanks to her I have a deal of a life time with my phone and wifi box.”
“Muhammad was fantastic! He helped me and my partner get a S26 today through a new T Mobile program. I can tell he is a great employee and invaluable. He is the reason we still use Metro!”
“I received amazing service with a beautiful smile from Britney today. I was having a rough go of it today, and even though she was waiting on a customer, she was still attentive to me, and told me she would be with me right away. Her attention to the lobby despite being very busy really made me feel better.
Simce Britney was patiently assisting her elderly customer, Je-Sus stepped in with a Smile also and assisted me. He was also pleasant and patient as well. These two employees represent T-mobile excellence.”
“I worked with Anniston Pearson and she was professional, helpful and knowledgeable. She assisted colleagues and promoted a friendly environment for peers and customers. I purchased a new iPhone and will recommend going to her. She went over and beyond. Easy to switch information over as well. Thanks for your help!!!!”
“The guy there was really helpful and got me a good deal on a phone also they have a really good 1 year free upgrade on there fleas plan they also speck Spanish here which was really helpful for me for my English is really bad.”
“The young lady Nani that is working is such a good help. Answered all of my questions. I am so glad this store changed staff. This is my favorite store now. Great service!!”
“Today I visited the metro by T-mobile authorized dealer where I was really impressed with the knowledge and experience along with the service I received today. Muhammad was my guy who answers every question I had. He showed me a few different phones and finally I decided to buy a Galaxy A12. The store was nice, clean,and ready for my business! I recommend this location ? they had my new cell ready for me when I left the store. Very satisfied with my purchase and service. Easy parking Very fast and very easy. Thank you Muhammad for your time and effort making sure I was able to use my new phone. Making it easy.”
10AM - 8PM
9190 Parkway E, Birmingham
Mobile Phones
“Went to T mobile to transfer my service from Metro. Kira was so kind and helpful. I ended up getting a new plan and new internet service. Thank you for all your help.”
“Had an AMAZING EXPERIENCE with EXCELLENT CUSTOMER SERVICE. The professionalism of the representative Emanuel Lott. Very attentive to needs and had a desire to help with my needs of what I came in for and then added on and made sure all was well before I left.”
“If theyd help more like other locations or even have things in stock that ur offering for upgrades then itd be good they weren't rude just like hated jobs and stuff needed wasnt in stock and didnt offer to help find diff location that had it”
“I went into Metro with a completely busted phone — the screen was glitching, opening and closing apps on its own, and I couldn’t really use it anymore. I’d also just moved and had a lot of other bills to handle, so getting a new phone wasn’t really in my budget.
Jackie and Tanita were honestly amazing. They were cool, down-to-earth, professional, and genuinely fun to talk to. They didn’t treat me like just another sale — they asked the right questions, looked over my account, and found me the best possible deal for my situation. They even took the time to transfer my number and set up my new phone perfectly.
It’s rare to meet people who are that real and helpful these days. I walked out of there not only with a working phone but also with a smile. Big thanks to Jackie and Tanita at Metro for making a stressful situation easy and even enjoyable.”
“Customer service was great!!! I am visiting from Maryland and had an issue with a new phone I acquired prior to arriving in Birmingham. The atmosphere was professional. RICO B. assisted me and was very knowledgeable, courteous and handled my matter rather quickly. Because of Rico’s level of customer service, I will definitely return to this location when in the city visiting family again. I highly recommend this AT&T store.”