Cell Phone Stores in Cullman, AL

“This guy is excellent, great customer service and overall service! He was super fast, funny, polite, and give us an amazing deal! If you need your phone fixed go here!!”

“Jonathon at AT&T did an excellent job. He was pleasant, considerate, he listened well, and answered all questions thoroughly. He followed up with us to make sure we had everything we needed.”

“Today we switched carriers and bought 3 new iphone 17s. Will was our sales representative and he went above and beyond our expectations. He was so helpful and made the process effortless. This was our first time doing a family plan and switching carriers, so we had lots of questions. He was very polite and professional and even engaged with our 2 kids throughout the time we were there. (approx 2 hours). He was very knowledgeable and helped us understand each promotion/option that was available. We are 100% satisfied with the customer service at this location.”

“The gentleman (believe to be the owner) cleaned my port for on my iPhone for me.. did not charge me a thing. Super nice, fast and true professional. I 100 percent will go back!”

“I came into the Hwy 157 location after having a horrible experience with the south Cullman location where they done everything imaginable to screw up a new order and waste a lot of my time. I was so frustrated and on the verge of staying with T-Mobile, but I was fortunate JD was working and addressed the issues caused by the south store. He was very professional and knowledgeable. He worked patiently for hours to handle everything and turned a nightmare experience with Verizon that was about to lose my business to not only saving my business but actually benefiting me and turning the experience into a positive one. His customer service skills are top notch and as a business owner, JD is one to hang on to. Because of him and him alone is the only reason my service is with Verizon today”

“Timothy was great! We got everything we needed resolved except one thing but it wasn't his fault. It was a timeline thing but no worries at all! Definitely will recommend Timothy to anyone”

“We walked in the door and immediately were met by the nicest man who fixed my phone while we were standing there. What more could you ask for? He was friendly and kind and knew what he was doing. He was very patient with an elderly lady who had a gigantic phone problem that he made into a minor problem that he fixed immediately. I wish I had gotten his name because he was so nice. This is an excellent Verizon. It is very large and the displays are laid out so that you can look at and compare the items that you were interested in. It is very large and the displays are laid out so that you can look at and compare the items that you were interested in.”

“This Cricket phone place saved me! The fellow that was working here the night i came help me immensely with a phone major phone! He help me set a phone back up when I had damaged my phone Beyond repair!”

“The Verizon employees are usually waiting and ready to help. I’ve never had to wait at their store location. They’re so helpful and so nice. I appreciate their suggestion and they look out for my best interest.”

“This is a great business. Very grateful for the upfront help and communication. We got great advise and wonderful customer service. I would recommend if you have a computer question or issue that this would be the first place you would stop and ask. Thanks again to gigaverse for being there when me and my family needed computer help! Also for an awesome new computer.”

“I recently switched from a major competitor to Cricket Wireless, and I can’t say enough good things about my experience at the store—specifically with Lilly and Gracie. These two team members are absolute gems!
From the moment I walked in, Lilly and Gracie were incredibly polite, warm, and welcoming. They listened patiently to my concerns about porting over multiple lines, dealing with old contracts, and ensuring everything transferred smoothly without losing data or contacts. They were extremely knowledgeable about the process, explaining every step clearly and answering all my questions (even the technical ones I threw at them) with confidence and expertise.
What truly blew me away was their dedication. The store was nearing closing time, but they didn’t rush me or make me feel like a burden. Instead, they willingly stayed well after hours to make sure my phones were fully swapped, activated, and set up perfectly. They jumped through every hoop—dealing with verification calls, system glitches, and the usual porting headaches—without a single complaint. Their patience and positive attitudes never wavered, even as the clock ticked past closing.
This level of customer service is rare these days, and Cricket Wireless is incredibly fortunate to have employees like Lilly and Gracie on their team. They embody what great service looks like: genuine helpfulness, deep product knowledge, and a real willingness to go the extra mile. The company should greatly value them, recognize their outstanding contributions, and do whatever it takes—better compensation, advancement opportunities, whatever hurdles need jumping—to keep them long-term. Employees this exceptional are hard to find and make all the difference in turning a simple phone switch into a truly positive experience.
Thank you, Lilly and Gracie—you made switching carriers not just easy, but enjoyable! Highly recommend this location to anyone considering Cricket. 5 stars aren’t enough!”

“The machine is a hassle. I always try to go to a cashier.

Today there was only one cashier. I waited 35 minutes for my turn. Already had my check written. All I needed was to hand it to her and get a receipt, but nooo, she made me wait. I'm looking for a new service provider. My bill was also $10 higher this month for no apparent reason.”