Xfinity Store by Comcast Branded Partner
Internet Service ProvidersHours:
396 Cox Creek Pkwy Ste 2A, Florence AL 35630 Hours
About Xfinity Store by Comcast Branded Partner
The Xfinity Store by Comcast Branded Partner in Florence, AL, and Madison, Alabama, offers a mixed customer experience. Some reviews highlight friendly and helpful staff, with employees like Ashlyn and Teasia receiving high praise for their warmth, professionalism, and genuine care. Ashlyn, in particular, is noted for her patience, knowledge, and personable approach, making the store visit comfortable and enjoyable. Teasia was also appreciated for her friendliness and professionalism during a pickup reservation. Additionally, a technician named Adam was commended for spending two hours fixing internet issues and setting up a new TV at a customer's home, demonstrating excellent in-home service. However, other reviews mention that the in-store experience can be lackluster, with employees sometimes appearing uninterested or not motivated. Customers advise checking devices when taking them home, as they may receive refurbished routers that are not up to par. The store's process for returning equipment, like modems, is quick and efficient, especially when upgrading services. Overall, the store has had positive encounters with staff providing excellent service, but some feel the overall customer experience inside the store could use improvement. Despite these mixed reviews, many customers appreciate the helpfulness and professionalism of certain staff members and the quick, efficient service when needed.
Most Recent Reviews
December 2025
Definitely needs some improvement in the Customer experience department. My experience wasn’t bad by any means, but the experience inside the store is lackluster. Employees don’t seem like they want to be there or do anything.
November 2025
Agent lied about the requirements of my plan and switched me to something else that I didn't want and now I can't take advantage of the cheaper sign on plan I wanted originally. Second agent I spoke to was very rude.
October 2025
The manager there is incredibly unprofessional. She was berating an employee infront of the customers. That should be done outside of the view of the customers. That is indicative of poor management.
More Comments(74)
You May Also Like
0.12 miles
T-Mobile Cell Phone Store, Mobile Phones0.44 miles
Verizon Cell Phone Store, Mobile Phones
- Florence, Alabama
