The Verizon store at Florence offers a range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful and friendly staff, with some employees being praised for their knowledge and excellent customer service. One staff member was described as polite, helpful, and able to answer all questions while saving money. Another standout employee was recognized for quickly diagnosing and fixing a phone problem in about 10 minutes. Customers also value the quick service, with some experiencing in and out visits within 10 minutes, especially when getting a new iPhone or fixing issues like a chipped phone screen. However, there are mixed reviews about the staff, with some customers mentioning that a particular employee was rude, unhelpful, or did not listen well. The store offers convenient options such as online orders with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Overall, many customers recommend the store for its friendly service, efficient repairs, and helpful staff, making it a reliable place for mobile needs.
Ashlyn helped me and my husband TREMENDOUSLY. She was super sweet, EXTREMELY knowledgeable, answered all of our questions in great detail. We will always choose to work with her in the future! Thank you so very much for all of your help Ashlyn!!
April 2026
Ashlyn Stemen was fabulous! She worked hard to get the exact plan I needed and at a discount. Check her out if you need phones or devices of any kind.
March 2026
Austin Hammock was extremely helpful getting us a better deal on our plan. He took time to show us how to clear up data so we had more space on our phone and signed us up for a plan that saved us at least $20 per month. So grateful for his help.
