The Verizon store at Florence offers a range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful and friendly staff, with some employees being praised for their knowledge and excellent customer service. One staff member was described as polite, helpful, and able to answer all questions while saving money. Another standout employee was recognized for quickly diagnosing and fixing a phone problem in about 10 minutes. Customers also value the quick service, with some experiencing in and out visits within 10 minutes, especially when getting a new iPhone or fixing issues like a chipped phone screen. However, there are mixed reviews about the staff, with some customers mentioning that a particular employee was rude, unhelpful, or did not listen well. The store offers convenient options such as online orders with in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Overall, many customers recommend the store for its friendly service, efficient repairs, and helpful staff, making it a reliable place for mobile needs.
Donna-Marie at the Florence Alabama store was an AMAZING help fixing my Samsung S25. She spent all the time needed to show me not only what to do, but what NOT to do. This is why we are and always will be loyal Verizon customers!! Thank you so much for saving my sanity!!!
August 2026
Ashlyn was phenomenal. She’s the more patient person I’ve ever met! She was very kind and informative the whole interaction 😊
August 2026
Great customer service. Ashlyn Stemen went out of her way to clean phone for charging. She was helpful and very patient and thorough.
