The AT&T Store in Hoover offers phones, tablets, smartwatches, and connected devices alongside wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customer service experiences are frequently highlighted as excellent. Multiple reviews describe staff members as professional, courteous, kind, knowledgeable, patient, and personable. Employees are noted for helping customers find the best deals and savings, successfully transferring devices, and patiently resolving issues until problems are solved. While a long wait time is sometimes mentioned due to the store being extremely busy, this is noted as no fault of the employees. The overall experience is described as enjoyable, pleasant, and smooth, with one reviewer calling it the smoothest experience ever with a cellular provider. The location comes recommended by customers.
.Margaret was very professional and helped us to solve our problem with her expertise. We are very satisfied with her professionalism, attitude and knowledge of her profession. She deserves a raise!
February 2025
We had great service from Belinda. She helped us find the best deal and savings while combining our phone plan. She made it an enjoyable experience!
February 2025
Gary was great and helped us transfer 2 iPhones for our family. This was the only AT&T that was able to successfully do the transfer and we tried multiple. Thanks Gary!
