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“Had a good experience with Charley in the parts department when I needed an alternator. Very helpful and thorough. Shook my hand when I showed up to pick it up. Answered all my questions. I couldn’t ask for better”
“I had a very good experience here. The manager, Trey, was very kind and professional. I had battery issues and he went above and beyond to help resolve the issue. He was helpful, knowledgeable, and worked efficiently to get me on my way. I would highly recommend their services.”
“I'm extremely satisfied with the service I received. The repair process was quick and easy, and the team kept me informed throughout. My Smart car was fixed faster than anticipated, exceeding my expectations. Thank you for a job well done!”
“Very professional and easy to deal with. Communicated well and let me know exactly what was going to happen and when my car would be ready. Preferred shop for my insurance so I barely had to do any legwork! Would definitely recommend!”
“My vehicle wouldn’t crank, in a rush to get to my child’s activity, and dreading having to purchase a battery. I was fortunately helped by employee DJ. He quickly changed out the battery, had a super positive attitude, and tested everything once finished. It’s people like him why customers return to store.”
“The only auto parts store in Bham that still knows what a car is. Have a hard to fix problem? These are the ONLY guys that give a damn and will fix you up. The best!”
“Very friendly. Team went out of their way to charge my cell while I was fixing an issue. Lady that helped me knew how to find answers to my questions and came across as knowledgeable. Multiple visits and no bad experience had. Thank you team.”
“My first time here was actually pretty good. The wait time was short cause there was one customer in front of me at the time, and the place was organized and clean.Friendly staff and great service makes this place a no brainer for your auto needs.My only complaint is that I received the wrong part, as I was picking it up for my dad, and I didn't know which part he needed. He called ahead of time and did all the talking, I just passed by, as I live about 15 min. from here.But nonetheless, the experience is pretty much the same at every Napa store I go to: great prices and great service. Would definitely recommend giving them a try.”
“I left the Bessemer store on Academy drive due to being ignored for 20 minutes. I came to this location and was met with Olivia who was right on the job. Excellent customer service from her. The wait was a while but at least they helped me which is more than I can say for the last store. Thank you Hoover Walmart Auto Center and Olivia.”
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“Tiffany Williams was AMAZING! She assisted us with the purchase of an Infiniti QX60 last week. Tiffany answered all of our questions, was not pushy, supported us through the process and has followed up to check on things. She took extra time to make sure that my mom understand every feature of her new ride. 10/10 recommend using Tiffany for your next Infiniti!”