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“Went to the Hoover location and Jenny was amazing! We had to call for directions and she gave excellent directions. I went in for a new phone and the process was such a breeze. She even helped my girlfriend out with a new phone! 10/10 service!! Give her a raise she definitely deserves it!”
“Shelby was amazing! She helped us out so much with new phone upgrades and services! She has the best personality and was so professional with handling all of our many questions! I definitely recommend coming to her for all your AT&T wants and needs!!”
“AT&T - Wildwood Store - Birmingham, AL
All of the employees are awesome! The store is fully staffed. The staff is polite, courteous, professional and knowledgeable. They genuinely try to save you money. They greet you, immediately. If you have to wait a few minutes, it is because they make sure each customer gets the time and attention he/she deserves. They apologize for the few minutes you have to wait. I have always had excellent experiences at this store; I visit the store, quarterly. Excellent customer service is extremely rare these days. I appreciate the excellent customer service at AT&T.”
“Anthony, or also know as “slim”, I believe, was extremely helpful with getting me a new phone! I’m very appreciative and I would send anyone to him for their cellphone needs.”
“I've been with Verizon for 13 years and this is the first review I have given a store because my experience was phenomenal. Amy McCoy at the Mountainbrook 280 store was a pleasure to work with. She did not try to upsell me, was extremely knowledgeable, and made a usually dreaded visit (from past experience) actually fun! Highly recommend this location!”
“I came into the pelham location in March to upgrade my S22+ to the 24 Ultra. I left after paying the taxes for the phone with both devices so I could get the data transfered from my old device to the new one. The next day I stopped by a corporate location to turn in the older S22+ for trade in value. I was told by the corporate location employee that I wouldn't have to pay taxes for the new phone had I purchased it from a corporate location instead of an authorized retailer. I was very upset of course, believing I had been cheated. I returned to the Pelham authorized retailer for Verizon, intending to return the phone. The staff told me that a $50 restocking fee would be required to do so. At this point I was even more upset at the situation.
After much discussion I learned that the taxes for an upgrade would be charged regardless. With corporate locations they charge the taxes for the full price of the phone over the 36 month agreement and the authorized retailers charge the taxes up front (this is the policy of those location). You still pay the same price either way.
The staff at the Pelham location handled this perfectly. Justice Gibbs and Megan Childress were very respectful, patient and professional during the transaction. I've rarely experienced this level of service. This is what I look for when deciding who to spend my money with. I walked in very upset and walked out informed and happy about my purchase.
I would absolutely recommend this location to anyone living/working in the Pelham, AL are or anyone driving through. Of the 10 or more Verizon stores I've visited this is 100% the best. Thank you Megan and Justice for taking such great care of me today.”
“(This phone repair shop provides good service, friendly and respectful professional people... In my experience I am happy with the repair of my phone,)...........(This phone repair shop provides good service telephone friendly and respectful professional people...... In my experience I was happy with the repair of my phone)”
“So this is my second mom with this phone company and we have the plan that you can ride hbomax I guess I really like that they were very genuine and concerned about me saving money so it was a win-win I have two lines but I only pay for one and that's the great part”
“Have broke my phone twice in the past 30 days and this place has been great to work with! Wes is always at the front ready to help. Very polite and very knowledgeable about anything tech related. 5 stars. Will be back if I need any more help and I highly recommend this store to anyone that needs a repair!!!”
“Shelby at the Summit in Birmingham store was amazing today (2/21/25)! She spent so much quality time representing us today with an ongoing problem of trying to disconnect our landline and terminate charges from Uverse that have been on our bill since 11/2021when DIRECTV was installed by an ATT technician. Last Friday we were there for the same situation. Shelby stuck with us and successfully solved our problem by working through Melissa at Direct TV. Shelby kept at it until we had confirmation that our situation was now resolved. She is a great representative of AT&T and made us feel confident as long term members. Thank you Shelby. Craig and Susan E.”
“Would like to personally thank Felicia (from the bottom of my heart) with helping me through some account troubles I was experiencing yesterday. She was kind, patient, understanding and such a calming presence as I was very stressed. I came in pretty close to closing time and was very apologetic. She never made me feel rushed or hurried, but stayed with me until we were able to get it resolved. Top notch customer service. Thank you again, Felicia!”
10AM - 7PM
6th St S, Birmingham
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“Jimmie Lewis is one of your best employees!! He was really good at focusing on what I needed and required. He has the natural ability to feel what customers are experiencing and able to understand and meet their needs. Thank you Jimmie for your excellent service.”
“My mom passed away in July, have not had any issues paying my bundle until I managed to lose my dad's debit card. He's paralyzed in a hospital bed so I'm responsible for two peoples information essentially. That being said Megan at my att store helped me get my bill paid and my internet activated”
“They are the best friendly outgoing and make sure you have everything before you leave . They went over the rate plan the phones and protection plan. Daniela is #1 . Thank you for taking care of me and my new phone .”
“The most honest and best customer service out of any boost store ive ever been at. The owners hospitable and are more than fair and it rubs off on the staff. Gotta give credit where credit is due.”
“We had a screen replaced on our iPhone. We got awesome service from Justin who did quality work! And so affordable. We will be back if we ever need their services again.”
“Too tier customer service! Both the store manager, Shari and her trainee were helpful, personable, and knowledgeable. I was there nearly 2 hours to upgrade a phone and transfer another one. The time flew by and it felt like I was chatting with friends. I will definitely be back with any other issues in the future”
“I went in to purchase an apple pen for my daughter. Soon as I walked in they greeted me with a smile. Both associates were very polite and friendly. They were very helpful and answered my questions very well. I will be going back very soon to possibly get another one for my other daughter. I will choose this store every time I want to make a purchase.”
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“.Margaret was very professional and helped us to solve our problem with her expertise. We are very satisfied with her professionalism, attitude and knowledge of her profession. She deserves a raise!”