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“I usually go to the one in merchants walk, but I was over this way. The staff was so friendly and genuine. I asked the peppy girl if I could see the manager. She took off her headset to talk to me. I guess she thought I might be complaining. I explained to Lay that she has done a wonderful job with that store! Thank you for brightening up a not so good day for me. ?”
“I can't say enough good things about this place! I've used them for everything from printing shipping labels and shipping packages to printing invitations. Always done quickly and always friendly.”
“About 2 weeks ago my husband contacted Dallas at this UPS store about mailing a dirtbike to Alaska. He was 100% helpful, quick, and packed that bike so well it was in perfect condition when it arrived. While working on packing and prepping for shipping Dallas was in contact with us every step of the way. Not to mention we got the bike in less than a week. I was 100% pleased with the service I received!”
“Representative was very hepful and made my visit a pleasure. She understood my needs after I explained what I needed done and did what was required to complete my requests.”
“My experience was a breath of fresh air when it came to the customer service I received at the UPS Store in Gardendale AL. The employee Benjamin was amazing! Please visit this location.”
“I have been a regular customer at this Trussville location for over 15 years even after moving to Moody. I have always appreciated their good friendly customer services, a clean environment where items are clearly labeled and easy to find. Unfortunately, over the last couple of months things are falling into the cracks where some employees are either too tired, disinterested in their work and not willing to go out of their way to help. They were quick at dismissing what I was asking for because the only person who handles that work had already gone home for the day. But when I explained I had been there the previous day and really needed to place my order, another employer offered to do that for me.
I rarely write any reviews. But because I value your services and believe you would be willing to rectify bad attitude and bad customer services that has the potential to ruin your years of clean reputation I felt the need to share my experience with you. I have no intention of messing up anybody job, but it would really help if they took initiative to help instead of passing the back or dismissing a customers needful help. But all in all, Staples is still my Store.”
“I use these guys whenever possible. They're not the easiest company to get a hold of dispatch because you can only call the main dispatch number and not your local hub. They are very reasonably priced and with a few minor exceptions take very good care of our products that we are shipping.”
12AM - 11:55PM
220 Gadsden Hwy, Birmingham
Shipping Centers
“The UPS store in Lee Branch is awesome! Sarah & Nicole couldn’t have been more helpful to me. I had a lot of documents fill out & notarized. They were patient & walked me through every step! Thx for great customer service!
Marie Mathews”
“Greg at UPS was absolutely outstanding to work with. I had several important print projects with specific formatting and quality needs, and he went above and beyond to make sure everything turned out exactly right. He was patient, knowledgeable, detail-oriented, and incredibly helpful throughout the entire process.
What stood out most was how much care he put into the final product. He took the time to walk through options, make adjustments, and ensure the prints looked polished and professional. His customer service made a huge difference and took so much stress out of the process.
I’m very grateful for Greg’s help and for the excellent service from this UPS location. The quality, professionalism, and attention to detail were amazing. I would highly recommend Greg and this UPS store for any printing needs.”
“I walked in needing a quick print of party invitations. Although the design was a bit shaky on finesse, the finished product was glossy and perfect for my needs. I also picked up some clearance priced paper goods. I was out the door in under 20 minutes. 10/10, no notes, thanks fam.”
“The owner Scott has always been so helpful to me, and Marissa. I receive a high volume of mail and packages and they are very patient considering! I don't think anyone there has ever been rude to me, and I've been with them for years now, so that's a pretty good track record! ?”
11:30AM - 4:30PM
3179 Green Valley Rd, Vestavia Hills
Shipping Centers
“I needed to drop a few Amazon returns and showed up with my boxes. The employee who helped me immediately assessed and determined which boxes needed labels and which were ready to go. I wasn't in a hurry, but the employee processed them super quickly. In a time where quality customer service can be difficult to come by, this establishment has it nailed. Thank you!!!”
“This is my go to for Amazon returns and most every one that works here is nice . I've had time or two where they don't talk or don't really seem like they're on this planet.
But most times all good.”
“We have used this UPS store many times returning packages as well as shipping as an individual customer. Very recently we were in need of a notary public and this UPS store provides the service. Our notary was very pleasant and helpful and had us taken care of in a matter of minutes. I have also used them for spiral binding of our study guides that we use in our women’s ministry at church. They do a great job, very efficient and neatly finished. There was a nominal fee charged by UPS for the service. Everyone employed there is very pleasant, courteous and always professional in their work. It is a pleasure doing business with this UPS store.”
“The took care of my lawn for 3 years. They really did a great job with great price. If I do not want a service from their services list, just call them and they can remove it and refund the specific money to you. Easily communicated. That's great!”
12AM - 11:55PM
418 W Valley Ave, Birmingham
Shipping Centers
“Transporting trucks for this UPS was quick and easy. Would love to get dispatched to move more trucks for you guys! Make sure to call Varsity Driveway when it’s time to move more trucks!!”
“I have always loved UPS over anyone else, this time they went above and beyond...it's been raining all day and when my packages were delivered they had been placed and tied in a plastic bag...thank you for your extra care!!!!!”
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“The young lady at the counter was SO extremely sweet and patient! I had to drive an hour after visiting multiple other locations and she truly made it all worth it!”