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“My experience was very good. My job owner had been working with me since1991-2008-2015 to open a Direct deposit. I try it since. 2018yr my job owner asked me about opening a Bank Independent checking account. Now 2025 year I decided to open a Bank Independent member checking account.4/15/2025. I'm glad to become a member with Bank Independent.”
“I had applied online and went to deposit $5 to start account. Imagine my surprise when no one could find my account, have no fear, I sat with an account manager and she helped to get my banking needs taken care of.. I highly recommend this CU. Friendly and helpful staff!!”
“Professional & Friendly ✨ Always such friendly, helpful service! They truly care about their members & make banking simple & stress-free.”
“Just opened new account at Bank independent. I was thoroughly impressed by the building inside and out. Everyone was very pleasant and welcoming. I was even able to cash a check immediately that I was sure would take a day or two to clear. Just couldn't be happier.”
8:45AM - 4:30PM
2500 E Avalon Ave, Muscle Shoals
Banks
“🌟 Shoutout to Dani at Valley Credit Union! 🌟
I just want to take a moment to recognize how amazing Dani is every time I visit the credit union. She handles all of my transactions quickly, accurately, and always with a friendly smile. It’s clear she really cares about providing excellent service and making sure everything goes smoothly.”
“I highly recommend Bank Independent. They are very efficient, professional, and friendly. I am very happy with the way they explained things and gave me details of their policy before I had to ask. They made me feel very comfortable and as if we already knew each other. They are really organized.
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“Had a problem with my account and got a bunch of fees that I shouldn't have. Got all my fees refunded quick and easy. I know mistakes happen, but the way they responded was top notch. Brie was awesome.”
9AM - 5PM
150 Ana Dr, Florence
Banks
“The drive thru teller I dealt with today was amazing ! It was a simple Check deposit but she made me feel welcome , she acknowledged my dog was in the car and gave him a treat and even made eye context with me! I know this seems like text book customer service , but as a person who works in customer service I appreciate the effort ??”
“I’d like to give a big shout out to Kim Walker at the Hough Road Branch. She made getting my car loan a breeze! She got my information over the phone and through email. She quickly got me approved and in a matter of an hour or so all I had to do was go pick up the check! She was friendly, responsive to my needs, and got me exactly what I needed. Thanks, Kim!!”
9AM - 4:30PM
2000 E Avalon Ave, Muscle Shoals
Banks
“I have banked with CB&S Bank for 25 years with all my personal and business accounts. I have never been anything but pleased with every employee in every location. Thank you all for the many years of service to our family and businesses.”
“I recently had the pleasure of visiting this branch, and I can confidently say it has been one of the best banking experiences I’ve ever had. From the moment I walked in, the atmosphere was welcoming, professional, and genuinely customer-focused. The entire staff consistently goes above and beyond, offering friendly greetings, attentive service, and a sincere willingness to help with any questions or needs.
It’s rare to find a banking institution where you feel valued, appreciated, and treated with such respect. This location sets the standard for what great customer service should be. I can only speak highly of the staff and the quality of service they provide.”
“The staff is incredibly friendly, helpful, and always makes you feel welcome. Every visit is smooth and stress-free, and they truly care about their customers. I’ve had nothing but great experiences here. Five stars all the way!”
9AM - 4PM
2708 Hough Rd, Florence
Banks
“I visit this branch perhaps 1-2 times per month. The counter employees are cordial and professional, performing their duties quickly and accurately.
Sarah, the branch manager, is very nice and very helpful in answering our questions.”
“I just wanna Thank First Metro Bank for their outstanding customer service and appreciate them for going above and beyond to keep their customers happy!! More specifically Leann Long! She was most helpful in rectifying my situation and I trust her to never let a customer feel inferior or upset again!! I love First Metro Bank!!❤”
“The team at the credit union is Amazing. They go out of their way to be professional and courteous. I have been a member for many years and it is always a pleasure doing business with them.”
9AM - 5PM
402 Cox Creek Pkwy, Florence
Banks
“The employees at the Cox Creek location are very helpful & professional. Most of the negative reviews are about the downtown location which was closed years ago.”
“I went there to set up an account and was also short on time so couldn't stay there very long they helped me set up my account get it my referral bonus from the person who referred me there and I was out the door to my job and didn't make it late in my book that is customer priority to the T”
“I have bad experiences with banks in the past. Doing business with BBVA has renewed my faith in such places. The tellers are always helpful and friendly. If I ever have an issue, my guy John is always on top of it. I like them so much, I even recommended them to my daughter.”
“The young lady in green with dark hair that just assisted me with a deposit was phenomenal! Great customer service ! She Made eye context with and made me feel like a valued customer! Not to many like her anymore ! I hope she’s appreciated ??”
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“Their team is always helpful and makes the experience easy. Highly recommended for anyone wanting to open their first bank account or add an account for convenience.”